Solitaire Hotel

Pros: * The hotel seems to be doing some work on the customer service side. They all looked like they're trying hard to be polite and take care of the customer, but it didn't feel genuine. * The location is very close to airport. Best if you're just visiting. * Rooms were decent. Fittings were good looked new and clean. * Food was decent. I wouldn't call it great, but not bad either. Menu prices were economical too. Cons: * Towel in bathroom was stained. It was old. * Wifi was not working the first day I arrived. It started working next day. * Dinner package was included. I had my dinner at 6pm as I was checking out. So they started saying I must have dinner only in the night, tried to charge for it. Finally they agreed to let me go, but I had to wait long for checkout. Overall it was okay if it was about 3K per day. Anything more it's overpriced.

I had booked room in prior over a call for my special guests and informed that 3 ladies will be staying for 2 nights. I was told by a Male staff that rooms are available and it is blocked. When I asked for confirmation mail or message, I was told that they have already blocked. No need of mail or message. But 2nd day my guests were told rooms are not there and they have to check out. I have call recordings also. I am sure owner of hotel might have such a great dreams of his hotel but few staff are spoiling it. My guests are still looking for rooms right now.