Treebo Arastu Grand

"Disappointing Stay and Poor Customer Service" My initial booking was made through Treebo's customer care, where I specifically reserved a room with two king-size beds to comfortably accommodate four adults and one child. During the booking process, I received assurances of this arrangement, and I promptly made a 50% payment. However, my stay took an unexpected turn during the check-in process. Upon arrival, I was assigned a room with one king-size bed and one queen-size bed, a significant departure from the four-bed cot room I had reserved. I was surprised by this change and sought clarification from the hotel's front desk executive. Their response was less than accommodating, stating that I had to accept this room or contact customer care for a resolution. The interaction was marred by an unpleasant display of arrogance and a lack of willingness to find a suitable solution. Needless to say, I was extremely dissatisfied with this unexpected turn of events. The room provided did not align with what I had paid for and what was clearly promised during the booking process, leaving me feeling disappointed. Furthermore, the check-in experience was marred by the staff's arrogance, who suggested I should file a complaint with customer care without offering immediate assistance. In an effort to address the issue, I reached out to Treebo's customer care on two separate occasions, hoping for a swift resolution. Unfortunately, I received no response from them, which reflects poorly on their commitment to customer satisfaction. Regrettably, I cannot recommend this hotel to anyone. Additionally, I found the overall ambiance of the hotel to be subpar. My experience serves as a cautionary tale for potential guests, and I hope Treebo takes this feedback seriously to improve their service and ensure that other customers do not encounter similar disappointments

A worst place to stay. Hotel staff is disappointing, not in uniform, rowdy type one or two boys are there.no cleaning, bed sheets are torn, same breakfast for all 30 days.Owner should visit property. Never will tell anybody to stay.