A Sutherland Home

The heating system in our rental is broken since we arrived and leaves the house above 34C for days. It is intolerable and there has been no help from Under the Doormat. Only empty promises that “someone is coming”. They never came. We must leave the front door and all the windows open at all times while we are in the house, which is a safety issue in central London. When we leave or sleep we close everything up and the temperature inevitably risks back to +34C. The refrigerator did not work when we arrived. We figured out how to flip on a breaker to make it work by finding the electrical box in the House. Then the breaker blew and the the food we purchased spoiled. Tonight a steam valve started to vent underneath my children’s bed, a intermittent high-pitched squeal as the steam escapes from a piping system underneath their beds that is keeping everyone awake, again. I’m no expert in thermal water heatings systems, so I have no idea if scalding hot water is going to erupt in my kids room. Trying to figure out a solution for that now. Perhaps I will unplug the boiler. We’ve escalated to Airbnb for, and they are more engaged than the absentee management company. But they are limited in what they can do. Truly pathetic customers service. They should be run out of business.

terrible service from Michael and Tomas at 11 Cambridge street. The advertising of 3 baths was incorrect on marriott Site. third bedroom too small with no closet. ( bed in an office) No internet service and no offer to move to other properties. NEVER checked on us after left that evening for a hotel.