Advantage Vacation Homes

Excellent service, in stark contrast to another family that appears to have checked in on the same day. We also checked in on 1/1/19 and had multiple problems, the most immediate of which was that the entire house smelled horribly of pet urine. We turned right around and went to Walmart to buy air fresheners and Febreeze, came back and sprayed the couches and installed the air fresheners, and then went to dinner (making sure the A/C was on for circulation and to bring it down from the 80 degrees it was set on). After returning a few hours later, it was still no better. I called that evening and had to leave a voicemail, as it was a holiday, so I said we needed the carpets cleaned and explained what we'd done so far. (I also reported a broken door knob and a couple of other minor things.) The next morning, I got a call saying that maintenance was on their way over to fix the knob and other things, and that the carpets would be cleaned that afternoon. All was taken care of as promised. Since then, we have had to call maintenance three times for the heat going out (yes, in Orlando it can be 85 or 45 in January). It turns out that on windy days, the pilot light is getting blown out, because there's no seal on the garage door (just determined that this week, after muliple instances). Each time, sometimes on weekends, maintance was there quickly to fix the heat. Very responsive, polite, and helpful. No attitude or complaints at all. Note: Negative comments above only pertain to the house we're renting, not the management company. We chose the house for the location and price, and it is of mediocre quality. The service has been great though. If I could find anything bad to say about Advantage Vacation Homes, it would only be that they have room for improvement on their paperwork and on their email communication skills. These are minor annoyances though, and I'm a stickler for that stuff, so many wouldn't even notice the things I did. Bottom line, we've already booked with them for next winter (in a different property though, as this one's not all we'd hoped). Keep up the good work!

Bathroom had mold in shower, kitchen had ants on counter, house smelled like Mildew and all around pool was mold looked like it had not been cleaned for a long time. Home away and myself tried to reach them with little success. Once they got back ahold of me to say everything was fixed. I went back to house still smelled like mildew, walls were dirty and beds smelled dirty. We left the following day we check in to stay some were else. We paid for 12 days there offering us 3 days refund. This isn’t about the money they have horrible customer service and don’t have clean places to stay. Read there reviews not Good.