Ambassador Plaza

Stayed here between 22nd-29th of August 2023. Took the hotel as a part of an agency offer. Paid around 1k for 1 week, flights + transfers+ all inclusive. Did not have high expectations as for 2 people traveling in August we got a very good deal, but to be honest I was amazed. Even if we would paid 300 euro more it would have been worth it. Rooms: we paid extra 50 euro for pool view and the room was insanely clean, the cleaning lady would clean it every day and make up the bed, there was a green card that you’d need to leave on the bed if you wanted the sheets to be changed, we only used it once. One bottle of water per room per day Pool: if you wake up at 6 to take some good seats in the shadow you could stay there for the whole day; there were also upstairs sun loungers that were mainly empty; pool is also insanely clean Pool bar: great variety of drinks: cocktails: cosmopolitan, sex on the beach, blue lagoon, mojito, pina colada (mentioning this as I never saw a review saying that they do cocktails), NOT WATERED down beer, very good tuborg drafts, wine; the only problem is that one of the bartenders pretends he knows English but in fact he doesn’t, and messes up the drinks and requests everytime; the other bartender is a sweetheart, always smiling Food: great variety; soups, pasta, traditional pizza, fish, LOTS of salads, pancakes that are very tasty for breakfast; only minus is that they do not let you take watermelon in the room :( Staff: loads of staff, even if they do not know loads of English they try the best to help you Beach: we woke up at 6 to get the best seats and in this case, even if they are narrow, you get to choose a corner seat Also, loads of Russians so they would play loads of russian songs at the pool, but tbh I started enjoying them at some point. Overall: great hotel, great experience, we are not a kind of couple that visits a place twice but for not so fussy people that want a beautiful place to relax just 4 min away from city centre and 2 min away from beach with good money, this is well worth it and I recommend it from all of my heart!

This is definitely not a 4-star hotel. I've been to various places and I often stay at different hotels, but this is my first all-inclusive experience and I hope it's my last. I booked it myself, not through a travel agency. When we arrived, the first thing we encountered was a porter who practically wrestled our suitcases away and wouldn't let us enter the hotel building with them. That was the first odd thing about this place. Unfortunately, we got a Russian-speaking administrator. I haven't been spoken to so rudely and disrespectfully in a long time. He and his colleague openly and with obvious curiosity examined my friend's passport. After paying, he asked me several times why my credit card doesn't have a PIN code. What do you care? That's how credit cards are in the US! Then he handed us back to that porter who struggled to carry our two suitcases, even though he once again didn't allow us to take them ourselves. While we were walking to the room he was making comments to me about changing my suitcase, he found the weels not spinning well enough. Why say that to a customer?! The room. It was under the roof, and when we entered, it was at least 30 degrees and had a strong tobacco smell. The porter was totally unfazed and avoided my questions about the air quality in the room by pretending he's not good at speaking English. To maintain a reasonable temperature in the room, we had to trick the system to keep the air conditioning running without the room key card. Later we found other people's hairs on the bed, scraps under the bed, and other trash. We put out the "Do not disturb" sign as we don't like when somebody messes with our things while we are out. This has always worked in all the other hotels! Not here, though. Every day, the housekeeper came into the room and "cleaned" it. Again, we didn't want room service until we ask for it. Because they don't care about what the customer wants, we had to lock up anything valuable every morning. Housekeeper leaved an envelope for tips on the bed. We ignored it, just as she constantly ignored the "Do not disturb" sign. On the third day, they gave us a sheet with holes and a towel with holes! Nice. 4 stars? Seriously? We had to tip her after that, even though it was an obvious racket. The hotel apparently expanded and built another building across the road to accommodate guests, but the restaurant didn't grow with it. It's always crowded, and guests often have to search for a table! I wasn't expecting much from the food, just simple and tasteless. The most tasteless fruits in my life was in this restaurant. The bar is pointless, there's nothing there. There aren't enough sun loungers on the beach for everyone, once again - the hotel has 3 buildings, but the infrastructure can barely handle two. There is Wi-Fi, speed was good, but only 500MB are free, after that you have to pay for more data. There is a safe box in the room, but you need to rent a chip for it. 2 euro a day. To conclude I wouldn't recommend staying here to anyone. They simply don't care about their guests. We couldn't handle it any longer and checked out early. Rest of the time before departure from the country we spent at a 3-star hotel in Antalya. It was a much more pleasant experience than at Ambasador Plaza.