ampm Hotel Schönbrunn

Really putting the 'Budget' in their title. The service staff here were absolutely terrible. Initially it was no big deal that they refused to provide two hotel cards for two people sharing a room - the receptionist advised it was manned 24 hours, and if people returned at different times he would let us into our rooms. This seemed a lot more inconvenient for the receptionist, as we had a group of 30, and multiple people were sharing singles rooms. Hours later when everyone was returning to their rooms at different times of day, they went to request access to their room (the other person had the key and was in the city) they were given a grumpy response and given a second key anyway! It seemed the two-card policy depended if the receptionist could not be bothered going to let people into their rooms as he initially stated. After check in we realised our air-con did not work. I advised reception, only to be told I was wrong and it DID work, it would only come on if the temperature went above 25 degrees and the windows were closed. After waiting a few hours in our sauna of a room, sweat dripping from places I didn't know could accumulate moisture, I checked in with our fellow travellers who advised their rooms were nice and chilled, air-con pumping. I attended reception where the staff member again tried to tell me it was fine (without even asking if the AC unit light came on, which it didn't. He apparently could assure me it was working without leaving his desk or anyone checking). Eventually he said his manager would be attending at 11pm, my hopes were not high and I was sure he was just waiting for the end of his shift to make it someone elses problem. Hours later, the manager arrived, only to advise us he had known the air-cons in multiple rooms had not been working for days, and there was nothing he could do. No rooms available to change to. He advised there was nothing they could do and we could keep the window open (which opened to a main road with constant traffic). I asked if they had any portable ACs or fans - a small portable desk fan was offered which would do little else other than to circulate the stale air of the room, but was better than nothing. In the morning our friends advised us the breakfast was the worst they had experienced throughout our month long Europe travel - there was no hot food selection, and a wasp had flown out of some of their cereal. We opted to skip it for food from the supermarket next door thankfully. I'm more mad that the staff lied to us all day rather than just admit the AC wasn't working in the first place. There were other small issues among our group were the staff continued to demonstrate how unhelpful they could be.