Anantara Plaza Nice Hotel - A Leading Hotel of the World

The Anantara Plaza Nice is located not far from the Promenade des Anglais & Place Massena and offers a total of 151 rooms & suites. The first hotel of the Anantara brand in Nice is housed in a Belle Epoque building from the 19th century & opened its doors in December 2022. I booked an LHW Vita rate & contacted the hotel upfront in regards of our room preferences. On arrival late in the evening we were checked in & handed over our keys. When trying to use the elevator we realized that our keys were not coded and that we were not able to enter the floor. Thus we asked the friendly lady at the front desk to kindly code our keys. It took a short discussion with the three other ladies at the front desk that were chatting privately at that time. Finally we made it to our room that to our surprise was very small & very strangely cut until we realized that we had been allocated a room for disabled persons. In addition the room was not cleaned properly with hairs on the bed and in the bathroom, stains on the toilet seat & overall the furniture was in a quite worn state. Following we informed the hotel through their feedback questionnaire available online when you connect with the Wi-Fi (which is quite a comfortable feature). The next day one apologized for allocating such a room to us & finally we were allocated the neighboring room, a Grand Premium Garden View Room with balcony. As described by many previous guests the standard rooms with 20 square meters in size are very small for a hotel in this category (but that is something you are aware of when you book the hotel). The newly assigned room featured a comfortable king size a bed, a flat-screen TV, a mini bar with coffee & tea making facilities, a very small wardrobe (if you plan to stay longer you may better keep your clothes in your suitcase) & an ensuite bathroom with a shower/bathtub combination, two sinks & a separate toilet. After our complaint the housekeeping did their best to keep our room in a clean state. At the end I really wondered why they allocated such a worn room for disabled persons to us as LHW Vita guests & against the background that the hotel was not fully booked. Breakfast is served in the rooftop-restaurant SEEN by Olivier. The selection is quite good & the service friendly. The restaurant is more than sufficiently staffed as are all other areas of the hotel. However, also here the ladies & gentlemen were chatting to each other instead of focusing on their job. So they forgot e. g. to serve us our ordered teas twice. You had to ask for cutlery to be replaced. They were all friendly but not focused & you got the impression that management attention is missing in many areas of the hotel. If you consider the high prices (coffee & tea at a price of up to ten euros) one can expect an excellent service in my opinion. Overall the hotel has a lot of potential but urgently needs corrective action in terms of training & management attention. For a detailed video review of my stay kindly visit my YouTube channel or website Truly Excellent Hotels & More (the link can be found in the details of my profile).

My family and I had a very pleasant stay. The staff was very welcoming and friendly and the rooms were very comfortable to stay in and recently renovated. Location was also very ideal in the heart of everything. We were able to walk to everything we wanted to explore in the area. Guest relations also did her best and did a fabulous job in getting things situated for us when there was a little hiccup with the shower. Overall, very pleasant stay