APA Hotel & Resort Roppongi Ekihigashi

Good enough location and excellent rooms, but the check-in experience was a bit poor. Also, the laundry situation is awful. There are only 4 of these combo wash-dry machines which take a long time and don't dry very well, and for what I estimate to be 1000+ people if fully booked. There were always people "waiting in line" for another machine, not that the feature to check laundry status from the TV helped much because the status for machines 1 and 4 were broken for almost my entire stay.

A distressing incident that has left me extremely uncomfortable and has led me to reconsider staying at APA hotels in the future. A man entered the female public bath while I was showering. This situation was particularly unsettling as I was showering at the time, and the person promptly left upon realizing I had noticed him. I found myself at a loss for how to react in that moment, feeling both embarrassed and unsafe. The primary reason for choosing this hotel was the availability of a public bath. However, following this incident, I am hesitant and fearful of using the public bath facilities again. In my experience with various hotels, there is usually a passcode requirement for accessing gender-specific baths, which provides an additional layer of security. Unfortunately, in this case, access to both male and female baths is unrestricted with only the hotel room card required. Upon reporting the incident to the front desk, I expressed my concern and requested assistance in identifying the individual through the card access history of the female bath. However, I was informed that there is no access history available on their end. The suggested course of action was to increase security by conducting periodic checks in the female bath area every hour, with the aid of surveillance cameras. While appreciative of the efforts to enhance security, I must admit feeling disappointed. My intention in bringing attention to this incident is to urge the management department to take more substantial measures to safeguard the well-being of female guests. The breach of trust resulting from this incident has prompted me to raise awareness, hoping that appropriate actions will be taken to prevent such occurrences in the future and ensure the safety of all guests.