Arass Hotel & Business Flats

I was disappointed with my stay at the Arass Hôtel & Business Flats. There were several issues and inconveniences that negatively affected my experience. Here are my main points of criticism: It was not mentioned during the booking process that a deposit of €250 was required. I was surprised when I had to pay this additional fee at check-in. It would have been fair to receive this information in advance, either from the hotel's website or the booking platform (possibly also an error on Booking.com's part). The kitchen did not match the description. There was neither a coffee machine nor a kettle, which was extremely disappointing for me as a tea lover. It would have been nice to be able to enjoy a cup of tea in the room in the morning. Another inconvenience was the garbage situation. Upon arrival, there was a note on the kitchen table informing us that we had to dispose of the trash ourselves, otherwise a €50 cleaning fee would be charged. In my opinion, this was inappropriate as I assumed that room cleaning was part of the service. It was annoying that we had to take care of the garbage ourselves. Even the lady at the reception couldn't provide us with any further information about this rule. Another odd design choice was the placement of the toilet. It was located on the opposite side of the apartment compared to the rest of the bathroom. It was impractical and illogical to have to walk through the apartment to use the toilet. Breakfast was served in the depressing-looking lobby and was overpriced for what was offered. There were better and cheaper options for breakfast in the city center. I found it disappointing that the hotel was not able to provide a more appealing breakfast. Furthermore, the online check-in that I had completed beforehand was not taken into account. As a result, my parking space was not reserved. If the hotel were to be busier, this could mean not getting a parking spot. That was frustrating and indicated a lack of organization on the part of the hotel. Finally, I would like to mention that the balconies or terraces of the hotel were very poorly designed. There was no cozy atmosphere or seating to enjoy the outdoor space. Overall, my stay at the Arass Hôtel & Business Flats in Antwerp was a disappointment. The issues with the deposit, the lack of kitchen amenities, the trash disposal, the toilet placement, the breakfast, the online check-in, and the uninspiring design of the balconies significantly tarnished my experience. I cannot recommend this hotel, especially the apartments with "terrace," and I would look for a better accommodation option next time.

A great place to spend your holiday in if you're looking for more than just a hotel room. Liked · The flat was perfect for what me and my partner needed to celebrate Christmas in. It had everything we needed, it was really quiet, never heard any neighbours. Large terrace, interesting view. The room was warm enough, so no heating needed for us. Good kitchen with the most basic things you need. Indoor garage to keep your car safe. Great location, supermarket just next door. Disliked · The only major annoyance was having to share the blanket and the weird water pressure, every 30 sec the pressure disappeared and then came back full blast. 701's bedroom located in a spot where the wind catches on to something that makes a lot of noise outside, so I had to use earplugs to sleep. Lacking a few kitchen tools, could use more pans, pots to choose from, things to flip your food with, peel potatoes etc. The little freezer compartment could use defrosting. No extra pillows. I'm sure some of these issues could have been fixed if we asked for it. Some minor renovations and decorations could be done to the room to keep it looking modern and fresh. Extra 16 euro/day for parking.