Aruna Hotel

Everything was perfect. Service was good, workers were kind and helpful. Breakfast was delicious. Rooms were clean. When it comes to location, it was just amazing and everywhere was available. It was easy to go everywhere you want. And price was reasonable.

STAY AWAY FROM THIS PLACE AS FAR AS YOU CAN. If I could give this place a "0", I would do it on the heartbeat. We booked 3 rooms through Expedia for our family tour. Rooms that were shown in Expedia pictures were no way near what was given to us. First, they offered us 3 rooms in the adjacent building. Rooms were stinky, one of the rooms was actually their storage room with fridge, luggage and what not. When we complained about it, they offered us rooms in the basement. We went to see those rooms and came right back upstairs. Basement rooms were suffocating and had strong smell of mold. We talked to the lady and showed her Expedia pictures and asked her why we are not given these rooms. she said that those rooms were not available. ARE YOU KIDDING ME? Since we were a big group with a lot of luggage, we opted to keep the rooms in adjacent building. Our luggage was brought in our rooms, and we left for the city walk. When I came back to my room, I noticed one of the beds was broken. It was late at night, and the last thing I needed was a broken bed. I talked to the lady at the desk again, she sent a guy who put 2 small pcs of wood between the base of the bed and mattress so the mattress would not sink in (See picture). I asked the guy "Is that how you want me to sleep? on top of two wood pieces". He did not understand English so I only got a hand gesture that he will fix it tomorrow, which he never did. The next day, a part of AC fell off (See picture) right above where my little girl was sleeping the night before. I am glad it happened when we were not in the room and not when she was sleeping right below it. The whole place had such a bad smell. Their dining area smelled so bad that we had to hold our breath every time we walked through that area. They had several pets and I guess those pets were never cleaned. They offered breakfast, but not a single person from my group wanted to touch a thing in that dining room. It was a worst hotel that I have ever been to. Bedding looked nasty, couches were so dirty, and the whole place they had us stay looked filthy. I am not the one to write bad reviews, but this is well justified. I don't want another family to experience the same thing we did. We dreaded our 2 days stay here; my kids were disgusted by this place. Our room had a door to a balcony with no lock. Behind it was some rundown type of area. I had to secure that door with a table and luggage. My brother's room had a door in the bathroom that opened to another balcony again with no lock. His family could not use that bathroom.