Aspen Apartments

Avoid avoid avoid! I have stayed at this hotel 32+ years. Obviously, Covid-19 changed everything. I stayed at the hotel 12 nights in January 2024. It is possible the hotel has new ownership. Regardless: the majority of the hotel now houses "Migrants". There are tables set up in the Reception Area: one has security personnel stationed for most of the day/early evening. There are folding tables that have personnel to assist the migrants. Large black plastic garbage bags are placed in the reception area, which contain, probably laundry for the migrants. One evening, returning approximately 11:00 p.m., I approached the front door and 2-3 "migrants" (not my term, the word used by hotel staff) were congregating adjacent to the front door. One male was spitting on the front door mat. This was disrespectful and an unsafe condition for me as I had to pass by to get into the hotel. On Saturday, 14 January 2024, a young male was the front desk/reception attendant. When I walked in late evening (again: approximately 11:00 p.m.); there were (2) keys displayed on the front counter. One was my key. The attendant stated he was "at the desk" and only 2 guests were not in the hotel. I told him I felt this was unsafe (for me and my possessions). He tried to assure me that he was always at the desk (what about a restroom break?). I had to wait until Monday, 15 January 2024 to speak to the "Manager" Kasia (Kasha). She listened to the 2 issues I spoke of. It did not seem like she cared that I had stayed at this hotel for over 30 years. She simply took the balance of my payment due (I believe 300 or 400 pounds which I paid in cash). She offered no discount or make good. She did state that she had offered me an apartment suite on the 1st floor instead of room 503. However: a ground floor "suite" with migrants loitering directly outside: would not have been safe. Additionally the suite she offered had a sleeping loft and a staircase. I felt this would not have been safe for me as I have mobility issues and I did not want to take a chance falling. This was my choice. The Westpoint Hotel (and Aspen Suites) is trying to position the apartment suites as available to paying guests. There is a small brass plaque affixed to the parking gate stating "Aspen Suites". Avoid this hotel. At all costs. It saddens me but there are other options. Joan H