Avalon Otel

Pros: 1- Friendly staff 2- Access to pool 3- Rooms have fridge which is nice. 4- Location is not the best but it is close enough to the beach and supermarkets. 5- Wardrobe Cons: 1- No room maintenance service. 2- Everyday, we had to always go to the reception and ask for toilet paper. It was frustrating that they do not put toilet papers themselves. 3- Most staff do not speak English. Communcation is hard and can become awkward. 4- No information about breakfast, pool, and WIFI was given to us when we arrived. We had to go down a few times to ask them about everything. This is the minimum amount of information that any hotel reception should communicate to guests. To me, the way the hotel is operated is very amateurish. 5- No glasses/cups in the room. 6- Breakfast buffet should be protected against bugs and flies. I saw a dead fly on the cheese plate since there were no lid put on the plate. Another point is that we were not told we could take canned orange juice for free and that we could just ask to get it. We were just lucky to find out what our rights are. 7- Shower head could not be fixed at its hinge since the hinge could not handle its weight. We had to hold the shower head with our hand when taking shower. It appeared that we were not the only ones who had that problem. 8- Pool's water had a lot of Chlorine in it. Wasn't nice to swim. -Suggestion to the owner: Make sure that professionalism is conducted at your hotel. Hire people who are familiar with skills related to hotel service. If there is no room maintenance service, include it in the booking so that people are not misled. Have English-speaking staff otherwise international guests will not have good experience. We left the hotel two days in advance as we were not happy with it. Edit: Answer to the response from the owner - There was only one person who could speak English on the first day when we got the keys. From the same night, he was not there. No one on the premis could speak English from that night forward. - We never bought anything from the bar apart from the beers which we paid for. Also, no one told us we had a bill to pay if we bought anything. - Staff only gave us the keys, opened the door and showed us how to close it. They did not check if anything works. What I mentioned about the shower head already existed. - When we checked out, I returned the keys and told the woman at the reception if we are done, to which she said yes. You are either confusing us with someone else, or making things up. I urge you to be open to criticism. The purpose of the review is to give an honest feedback for your business to become better.