Bach Suites Saigon, a Member of Design Hotels

[Warning] [Unpleasant Stay] [Unhelpful Staff] [Kick you out as they wish] I feel compelled to share my disappointing experience at Bach Suites Saigon and strongly advise against choosing this for your stay in Vietnam. Our time there was far from pleasant, and I believe it would be best for all tourists to avoid this hotel. A hotel that will kick you out as they wish. First and foremost, the hotel was severely understaffed, which meant there was no assistance offered to carry our luggage upon arrival. Even though our family consisted of elderly members above 70, we had to struggle with our heavy bags up a long staircase before reaching the small lobby. Furthermore, the attitude of the reception staff was extremely rude and unhelpful. They showed no willingness to provide any assistance, even when issues arose during our stay. I will always remember the unpleasant expressions and dismissive tone of one of the male receptionist, which only made our experience worse. They never try to think of solutions, but instead just forced part of the family to leave the hotel (in the middle of our stay) when there's prior communication issue regarding room size. (And of course, we carry our luggage out the hotel and no assistance on that!) The rooms, contrary to what online rankings may suggest, were not as aesthetically pleasing as expected. The elevator and corridors were old and in need of refurbishment. The furnishings inside the rooms were quite ordinary, and the interior design had a peculiar and unappealing aesthetic. Additionally, the window shades in the washroom failed to provide adequate coverage during showers, which was quite inconvenient. The bed was not as wide as advertised, so those who require more space may need to reconsider. The furniture in the room appeared worn and gave off a strong IKEA vibe, lacking a sense of freshness. Lastly, the hotel was overpriced considering the quality of the facilities and the unhelpful staff. It would be more fitting to classify it as a three-star hotel. I would only recommend staying here if you are willing to endure a less-than-pleasant experience. Therefore, I urge you to think twice before spending your money.