Baku Marriott Hotel Boulevard

This has to unfortunately be my worst experience at a Marriott Hotel. One should never underestimate the importance of the "face" of the hotel which is the reception check in/out. The staff at reception are evidently poorly trained, impolite, unprofessional and also grossly dishonest. I had two separate bookings at the hotel and the check in at both times was nothing short of disastrous. Assistance with your luggage also seems to be a luxury and only for a selected few. The second booking (which was a few days later) check-in, in particular left me completely disappointed as I was pushed off to a substandard smaller room which seemed to be miles away from anything and also very different than the initial king sized room which was paid for on both bookings. The check in staff obviously was not aware that this was a second stay/booking and were ignorant enough to believe that I would blindly accept their dishonesty. This is such a shame for a 5* establishment since the rest of the hotel is meticulously clean and the staff and Management at the White restaurant and coffee shop are very kind, polite, friendly and efficient. A word of caution to however turn up early at the breakfast buffet if you do not want to encounter guests sitting everywhere including on the floors and benches to eat their breakfast, which by the way is splendid. During my first stay I did address my concerns and issues with the hotel manager who assured me that he would resolve the same without even bothering to take my name or room number but was quick to mention he had over 800 guests in the hotel and obviously seemed out of his depth at being able to handle customer concerns and complaints. Also important to mention that when I did check in on both occasions that I was either the only or second guest waiting in line.There are far better 5* hotel options to stay at in beautiful Baku and I unfortunately would not recommend this Marriott hotel particularly based on their dishonest behaviour and poor check in / out service. First impressions are lasting and your front desk and hotel manager, unfortunately does very little to create a good one.

I love everything about this place.....especially the location is awesome and amazing staff. The help you in all aspects. I love to stay again in the same hotel if I get a chance to visit Baku again.