Bedrock Hotel

This hotel location is really good. There are a lot of convenience stores nearby and restaurants. Only 5 minutes walk to the beach. There is also Lippo Mall Kuta within 5 minutes walk. The staff are nice and really helpful. Overall, I am satisfied with this hotel.

We will start off with the cons because there's so many and I need to get it off my chest. 1. There was no airport transfer come on you're 10 minutes from the airport surely you could be more supportive and help? 2. Pretty sure they were trying to scam me in the whole 22 years of me travelling I have never been charged with cleaning fees because of makeup or fake tan stains. I can admit there was tan on the towels and the bed but as a woman I know this comes out in the wash. They had randomly called the room and asked for 1 million rupiah cleaning fee. Thinking that this is absolutely ludicrous I went across the road and paid 100,000 rupiah in which the towels and bed sheets were returned to me in pristine condition. Had someone check the room and they said it was fine and we would not be charged. To my surprise what's holding me up from checking out is that they wanted to charge me a cleaning fee! Unfortunately I had to raise my voice because I had a flight to catch to Australia and I said you go across the road and you ask that guy I got it cleaned and reluctantly they let me go. This is absolutely disgusting considering how much the room is a night. Are they scammers? Also you have to accept that if someone's staying in a room for four nights and you've not made a fresh bed she said they might be a little stain on it. 3. This hotel completely catfished me. On agoda It was stated that there would be an outdoor bar and cocktails by the pool. However when I got to the hotel I was told that there was no alcohol and definitely no cocktails because it is a Muslim hotel. Now I respect traditions but this is completely false advertising. Not sure if my rights in Indonesia, but hell if this was Australia I would be taking you to a small claims court. It really dampen the holiday because as an Australian you want to drink in the pool and that was not the case at this hotel. 4. Half the time the aircon was not on the gym both of the treadmills had broken screens and one was completely unusable It just stopped working after a few minutes which almost caused me injury. For an Australian I would never recommend this scamming hotel. The small amount of pros is that the breakfast was okay and it is in a great location in Kuta. Some staff were friendly. It makes me sad to write this because I do like Bali and the Indonesian people but people need to be warned.