Best Western Glasgow Hotel

Hotel was very good. Breakfast is a bit chaotic. 1st day pay extra and get quite tasty Scottish breakfast 2nd day the Scottish breakfast was greatly reduced in portion size 1 egg 1 slice of bacon no potato hash and no beans which we, had been told there was no beans. Would stay again but just have continental breakfast.

We checked into the Devoncove Hotel on Sunday 21st of January, the staff member behind the desk was friendly and helpful. We had to make the pre-authorisation and supply a photo ID to be photocopied as part of the hotels security. We were allocated a family room as we were staying with our 4 year old, we were allocated room 112. On entering the room it initially appeared ok, basic, but you get what you pay for, and £60 for the night you can’t expect much. What I do expect though is a suitable bed, with a comfy mattress. What the double bed had was a mattress that was clearly knackered, the springs were flat and you were lying on the bed frame. When I checked it, the mattress itself was heavily stained, with who knows what. There’s no way the hotel staff aren’t aware of this. We reported this to the reception, and again they were friendly and accommodating, and moved us to another room. At this moment though, in reception a staff member had her two children with her. We obviously had our 4 year old, so understand what kids are like, but why she had her kids at work I don’t know. These two kids though were running barefoot about the reception and bar area screaming and messing about, which didn’t seem very appropriate for the hotel. This room again was basic, but the mattress wasn’t as bad, but still not great. The springs are still very soft, with no support, which meant a sore back in the morning. The carpet is this room was quite stained, with a burn mark in the shape of an iron as well. Our stay included breakfast, but only a continental, upgrading to the cooked breakfast was an additional £13. The breakfast in the morning was like an episode of Fawlty Towers. We had to wait at the bar area, as this is where another couple were ordering their cooked breakfast. Anywhere I’ve stayed before, you’re seated and someone takes your order at the table. Because this didn’t happen, it meant there was a queue waiting to be seated, and this was close to the continental breakfast, so there was quite a blockage and people who couldn’t get passed. We were sat at a table, but no one asked if we wanted a cooked breakfast, but at this point we didn’t want to hang around. There were no cups for the coffee machine and no plates for the continental breakfast, so we had to ask. We had to ask for butter, and were directed to a fridge round the corner, which we would never have known about. The pastries were finished, and not replaced, and it was all just a bit poor. The staff seemed quite scattered and not organised at all during breakfast. Also another guest had a dog in the breakfast area, which shouldn’t be allowed near food and the tables, there was hardly any room in the small space as it was. Overall this hotel is ok if you’re aware that it’s generally quite poor, basic and uncomfortable. One of the pro’s is that it’s in a great location, and only a 15 minute walk to the OVO, which was our reason for booking. It’s certainly not a hotel for a romantic get away, if that’s what you’re looking for.