Best Western Premier Suites Hotel & Spa Liverpool-Knowsley

As soon as we took our shoes off, we our socks got SOAKING wet. Disturbed, we put my toddler's shoes back on and lifted all our bags off the floor. When we told the front desk, all they said 'oh yeah, there were some repairs on the dishwasher.' I'm not sure why they didn't mention anything when we checked in, other than that the staff clearly did not care. They handed me three towels, and that was the extent of their response. We laid the towels down where we thought the carpet was most damp and kept our shoes on. The next day, no maid service came to clean our (quite dirty) room or pick up the soaking towels we left on the floor. I went to get a few more towels and asked what they could do about our expense since the room was quite unpleasant. They offered me $50 off, which over two nights on MEA weekend was not much. We made the best of things. During checkout, I asked to comp the first night since the room was barely habitable. The staff person said $50 was the most he could do. When I asked for a manager, the staff person said there was no manager on site. What kind of hotel doesn't have a manager on site during checkout? (A poorly run one.) When I asked about why no maid service came to retrieve the wet towels, the guy told me that maid service is opt in, and you have to request it 24 hours in advance. (I saw no signage about this policy. Also, I can't BELIEVE they needed me to ask for cleaning support for a room that has been partially flooded.) Staff told me what time the manager would be on site, and I called during the times he told me. I spoke to a manager who told me 'the dishwasher was not broken, it was just leaking.' I don't know about you, but I would call a leaking dishwasher broken. Anyway, he said he had to talk to maintenance staff about the room before he could offer me any more money off the room. He said he would call me back. He didn't. I tried calling him once more and he wasn't at work. I just can't believe how little staff seemed to care about the facility or our experience in the room. The management response was ridiculous. Basically telling me he didn't believe me and had to check my story, then ghosted me. Beware if you stay in room 410 - the carpet is probably going to mold due to neglect after a flooding incident.

Question for the owner, why are you renting out a FAMILY suite where there is clearly a bar below playing LOUD music until 220 am? So much for sleeping. Not one in our family slept until the bar was closed. There was still loud music even after we complained several times. If you love to party until the bar closes, then this is the hotel for you. Otherwise families beware, little sleeping is done here. The rooms are less than desirable anyways. Wallpaper falling off, door knobs loose, fireplaces not working, putty on the walls, etc. You’re paying for the location and that is about all. My advice is to ruuuunnnnnn.