Best Western Senayan

Rooms without windows Shower slope wrong side so water going out Very dirty (rooms manager should be fired) Very well located (2 mn from plaza senayan and 4 mn from senayan city) Breakfast ok. Safety box in our 2 rooms not working. 1 TV not working I do not recommend this hotel

To the Manager of Best Western Senayan Hotel, I wish to express my dissatisfaction with my recent rescheduling experience at your hotel. I felt undervalued and received unprofessional treatment during a particularly stressful time. Here is a summary of the issues I encountered: 1. I faced difficulties during the rescheduling process. Initially, I was directed to contact Traveloka after reaching out to the receptionist. And Traveloka said that we need written approval from the hotel. However, when we call again to seek approval from the hotel, I received a disrespectful and insolent response. The receptionist's exact words to my wife and me were, "I've never been asked for approval to reschedule in my entire life. Just handle it through Traveloka.". ??? 2. The lack of courtesy exhibited by the receptionist in providing service to both me and my wife, especially in dealing with a situation that could have been handled more appropriately, is disappointing. 3. Other hotels with lower star ratings were able to offer solutions for rescheduling, whereas at Best Western Senayan, I felt I was being tossed around without receiving a satisfactory solution. 4. I am disappointed because there was no effort from the hotel's side to offer a solution or assist me in a situation that should have been better managed. ->>> Please note that my flight was canceled suddenly, adding to the exhaustion of the situation. Now our hotel booking just gone, because there is no solution from both parties! (Traveloka and the hotel management) 2nd note: We don't only want reschedule for one night. We also want to book more for the second night. Yet they cannot process it, because of what? Yes, because he said: "Just handle it through Traveloka". He said it many times. This experience has led me to the decision that this will be my first and last booking at Best Western. I hope the hotel management takes appropriate action to improve the quality of service and addresses situations like the one I experienced. This could also serve as feedback to consider further training for the staff, especially receptionists, to be more helpful in challenging situations. Thank you for your attention.