Braunbär Hotel & Spa

The hotel and the staff are great. Very clean decent rooms, prime location and view. Special mention to Paisley who was super sweet and helpful, gave me great advice.

One of the worst hotel experiences we’ve ever had. Do not stay here. The only positives are the location in Wengen close to the train station and the gondola to Mannlichen, and some of the staff were helpful (more on this below). For the negatives: there is almost no soundproofing and the doors are quite loud. We could hear other guests close their doors throughout the night, so we couldn’t get a good night sleep. The toilet flushes aggressively and spurts water out into the bathroom if you don’t close the lid before flushing. There are no fans or windows in the bathroom. Our room smelled unpleasant for the duration of our stay. It was also extremely hot, and unfortunately when we opened our windows we were frequently treated to cigar and cigarette smoke which made the smell worse. We appreciate that this isn’t the hotel’s fault, but figured they could help us with the heat and the smell by providing a fan. On our first night we were told one would be brought up to our room, but it wasn’t and when we called back to check on the request nobody answered. The next day i called at 1:30pm asking for a fan. The woman at reception said of course. By 2:30 still no fan, so i called back and was assured that it was already on its way. At 3pm still no fan, so i called back asking if i could just come and grab one myself as i wasn’t feeling well and wished to cool down. The woman at reception became very rude and told me no, and that someone would bring one up “when they have time” and hung up the phone. I was very frustrated as she said it was already on the way 30 minutes ago, after we had called four times (over the course of two days) with this simple request. She clearly lied to me by saying it was on the way. Luckily i went outside my room and asked another staff member for a fan, and they brought it quickly. But regardless, terrible and rude service from the woman in reception. A few other recent reviews make the same comment, so it’s clearly an ongoing problem. She, along with the hot/smelly room, ruined our experience. This hotel is not worth your time or money. Stay elsewhere.