Brunnenhof City Center

My recent stay at Brenenholf City Center in Munich was undoubtedly the most disappointing hotel experience I've ever encountered, and for valid reasons. Firstly, the hospitality left much to be desired. Despite my late arrival, the check-in process was anything but welcoming. Instead of an access card, I was given a key with a cumbersome medal attached. This unconventional approach was frustrating, and to compound matters, my room lacked a safety box for securing valuables. When I questioned the receptionist about this and expressed concern for the security of my belongings, I was met with indifference. He insisted that leaving the key at the reception was standard procedure, without providing any satisfactory explanation. This meant that every time I left the hotel, I had to wait for him to retrieve the key from a communal safety box, which was both inconvenient and unsettling. Our conversation, which initially proceeded in a civil manner, took an abrupt turn when the receptionist suddenly raised his voice in front of other guests, abruptly ending the discussion and suggesting I speak with the manager the following morning. This unprofessional behavior was unacceptable. Furthermore, when I suggested leaving the key in the room, the receptionist rudely refused, insisting that I was responsible for returning the key and medal. He even went so far as to keep them beside him, and said when coming from outside you can pick it back. It was a bizarre and unsettling interaction that left me feeling uncomfortable and dissatisfied. Additionally, the following morning when my friend and I went to enjoy breakfast, we encountered further disappointment. Despite numerous empty tables, some of which could accommodate four people, a staff member approached us and insisted we move to a smaller table for two. While we had already begun our meal, her manner was less than courteous. Given the cumulative issues and lack of satisfactory resolution, I decided to cancel my reservation and seek accommodation elsewhere. I found another hotel in the same area at a comparable price, and the contrast in quality and service was remarkable. In conclusion, I cannot recommend Brenenholf City Center based on my experience, and I strongly advise seeking alternative accommodations in Munich.

This has been our favourite place to stay on our travels throughout Germany. The rooms are lovely and spacious. For a family of 5 the hotel comfortably could accommodate all of us in one room including our 4 large suitcases and 3 backpacks with space to move around. It has a bath to soak in at the end of a long day of sightseeing! It has very secure parking out the back of the hotel. The staff are all so friendly and genuinely happy to help you and make your stay a lovely experience. Also, it is beautifully clean and tidy, the breakfast was presented beautifully with ample choices of delicious things to choose from for breakfast (the Bircher was the nicest I have had in a long time) and it is a handy short walk proximity to the Marienplatz. Cannot fault this place! Highly recommend 😊.