Canyon Hotels & Resorts Boracay

This is a very very bad hotel. First, almost all platforms have received good reviews, and many facilities and goods are not correct. There is no drinking water, no bathrobe, no bath lotion (just a small soap), and the quality of shampoo is poor. Second, there are great problems with staff services. This is at the service awareness level. 2 o'clock is the normal check-in time. I completed all the check-in procedures at about 1 o'clock. Generally speaking, in other normal hotel, it will not embarras customers. The service staff will deal with it slightly humanized under the rules (this is not a room upgrade). But the receptionist is very tough and must require me to get the room card after 2 o'clock. I followed the rule. When I returned to the front desk at 2 o'clock, the lady at the front desk pretended to be very busy and turned a blind eye to my many requests. After it was cold for more than 5 minutes, I found another staff member and checked the information again. The next day, I checked out early, and the other guy at the front desk was also jealous. Third, there is a problem with the hot water system. There was no hot water from the afternoon to the evening of check-in. In the evening, I asked the front desk to deal with it, and he first asked me to refresh a device in the room by myself. Judging from his feedback and other real comments I collected afterwards, there is indeed a great problem with the hot water system. The front desk first asked a waiter to refresh what they said about the hot water device (should be under the table). After the waiter failed to deal with it, he asked an engineer to deal with it. After the engineer processed it, the hot water was barely available, but the water temperature was not high. The next day, there was no hot water in the room again. Fourth, the air conditioning and external noise are extremely high. Even if it is adjusted to the lowest level, it is impossible to fall asleep. I almost didn't sleep all night. This is also reflected in other real comment areas. Fifth, the problem of beach towel deposit. The front desk gave me two cards, and the Chinese translator said that whether it was a lost card or a beach towel, the guests would need to pay $500. This is the first time I've seen this way of handling, which is very much like a trap for ripped customers. Sixth, breakfast food is not only extremely simple, including two simple stir-fried dishes, porridge and bread. Sausages have a peculiar smell, orange juice is a sour pigment, and the drink has no refrigeration measures. For any tourists, there will be a normal expectation for hotels at various prices and stars in different regions (depends on different price levels), which will not be too high or too low. However, I think this is a hotel with no advantages at all. This hotel reveals distrust and hostility from top to bottom, from the inside out. It also affected my impression of Filipino culture to a certain extent. All the above situations are explained in the corresponding pictures. Under normal circumstances, we should not be inconvenient and cut off people's money. But I still hope to share my real experience and help tourists from all over the world. In my values, this is a matter of justice.

Room: Space overkill, it can actually fit even up to 4-6 persons room if you add up bunk beds. There's free coffee, electric kettle and glasses. TV has HDMI-accessible ports but can't cast. WIFI speed and range is good. There's also a small table top and chair for relaxing. Basic toiletries and room slippers are also provided. Accessibility: Not beach front. It is actually annexed in Robinsons and is located past Station 1 from the main road. There's a shortcut to the beach that leads you to Harlan but not suggested as it is a long walk and there are stray dogs. Usually need to take the e-jeeps to get to other areas. Amenities: Water dispenser is located in an area adjacent to the elevators just before the hallways to the rooms. Swimming pool at 3F. Overall, a nice stay in Boracay.