Cassia Phuket, part of Banyan Group

Very nice hotel and the location is strategic. Service is good. Nice pools and lagoon. The beach is clean and enjoyable. Ample parking spaces. The 1 bedroom units have small bedrooms and feels cramp. Breakfast was nothing to shout about.

Currently staying here and extremely disappointed with housekeeping, the food and service. We required additional tissue in our suite and it took 4 calls and 4.5 hours to finally have someone bring to us. When I called and advised we called previously I was curtly told housekeeping was informed, I said yes perhaps but could you have them do so, it’s hour 4 and was disconnected. Breakfast is disappointing, coffee machines not working, items empty and when asking for them to be filled (pancake batter bag) 3 people address me and no one does it. I watched them all sneak back to another area and not address that both machines weren’t working. The service on that end is horrible. I was making a cappuccino with the only working machine and staff opened the cooler to replace the milk (wasn’t empty) and interrupted my coffee, completely I apologetic for doing so and simply walked away. Today was our first cleaning day and for a family of 4 they left 3 bath towels, no hand towels. I called to advise we don’t have enough towels for our family and was hung up on, however they did deliver additional towels so we didn’t have to share and hand towels. Dinner we decided to stay and play pool etc, we ordered the burgers which came with exactly 6-7 French fries, which were cold. We also ordered the loaded nachos and were brought small cereal bowls of separate ingredient. I showed our server the menu photo which had melted cheese on loaded nachos on a platter and they brought us a platter to spread the 15 nachos on. Another server came to engage and meanwhile the first started trying to build the nachos at our table using their bloody hands and a spoon. All was taken away and returned to us somewhat properly however the Monterey cheese that was to be melted was just the cheesy sauce…if we’d have finished our meal I can guarantee we’d be needing loads of toilet tissue to survive what this meal would do to us. The beach and pool are amazing, that’s about it. Extremely disappointed that this has been our experience paying a costly fee to stay.