Catbird Hotel

Staff is rude, no one seems to be on the same page. Breakfast was included, now they only make one option that’s free every morning. This was the one of the biggest reasons for us staying since my girlfriend is vegan but every morning all they made were egg dishes. For a $30 amenity charged every day that includes the top floor(closed), breakfast in the morning that you don’t get to choose anymore, the playroom(closed) tried opening it on different occasions probably closed for what ever reason they can find to not have to deal with it. For the extra charge for “amenities” only one was open the gym, I’m surprised they didn’t try and close that also. Beware if you valet park you will be searching for a valet to park your car happened to us a couple of the nights one time he kept a car parked at the end of the driveway for 10 minutes while we sat in the street waiting for him to move the car later to find out he gets off at 12 so by making us wait out there until his shift ended he wouldn’t have to park another car but he was in the lobby until 12:40 that night. Another night we sat in the car waiting in-front of the valet stand for 5 minutes until we got out started grabbing everything out of the car to go inside. We find the valet and all the staff just talking inside sitting down. Then when it comes to check out our bill was $200 more than what we were told at check in. She fixed it because it was a mistake on the girl that checked us in but then sat there badgering us on who it was she kept asking “asking what did she look like” how am I suppose to remember what some one looks like for 5 days ago that helped us for 5 minutes. Maybe if there was name tags on everyone we could remember names. After telling her the time we checked in and the day she’s was still persistent on what she looked like. There was only one person working when we were checked in and she already said she was going to look at the security footage to see who it was so why does it matter what she looks like when you’ll see here come over and talk to us. Overall we would never come back there needs to a retraining over the staff so everyone is on the same page and learn some proper customer service.

I rarely write reviews but has such a great experience at the Catbird hotel that I felt compelled to write one. We booked this hotel because we were on a budget and this hotel seemed to be the best value. The rooms are efficient and have all the amenities like a mini kitchen, microwave and fridge. The beds are very comfortable, the showers were luxurious, and the room gives off a cozy modern vibe. The hotel lobby is designed like a spacious and inviting coffee shop where they can cook you up a courtesy breakfast off their menu and enjoy free coffee. We also enjoyed the rooftop bar which had such a cool atmosphere and relaxed while watching a thunderstorm off in the distance. Most importantly, the staff are a sweet and amazing crew and went out of their way to make sure we were comfortable and were well taken care of. They were so generous with giving us free food from their little store, opening doors for us, giving us advice on where to go, and seemed to genuinely want us to have a wonderful stay. The only thing I would caution is there is no designated parking lot. However we had no problem finding free parking a street over the whole time we were there. The Catbird is also only about a 15-20 minute walk to other restaurants and downtown but the hotel is so amazing you won’t want to leave. Thank you so much for amazing memories. We can’t wait to book with you again!