Century Marina Hotel Lusail

I booked a junior suite at the hotel, unfortunately after checking in to the room there was hair in the path tub and on the bed!!, I informed the front desk and they upgraded me to “executive suite” it was not clean as well, then they took me to a third executive suite which was worst than the first and the second, there was hair on the floor and the counters weren’t clean I cannot imagine how the normal rooms look like. I asked them to clean my first suit, the cleaner (a guy) nocked at the door and immediately opened the door without waiting a respond from me and I was with my family that was really upsetting. After that they offered me a dinner to makeup for the mess!!! But I requested a full refund and left the hotel.. If you are looking for a clean place I won’t recommend this hotel.

Where do I start.... I'll start the review with explaining an issue that I faced then will rate the room, location and food. I booked this hotel and flight as a package via Qatar Holidays. On Qatar Holidays website they did not have options to select rooms. So I emailed the hotel 3 x and also messaged them on Instagram as I had a few questions, but no response at all. Upon checking-in we were given a room that smelt like smoke, usually the hotel ask you if you want a smoking/non-smoking room but not this receptionist. My wife is pregnant and I also suffer from asthma so this was a no no. Anyway room got changed instantly. I then complained the next day to guest relations and they "upgraded our room" moving us from the 6th floor to the 9th floor, which was now a "Sea room". But as you can see from the images, the window is so dirty it's hardly even a sea room. I appreciated the staffs response and acknowledgement of the issue and attempt to make a change. We then also had another issue where the cleaner left the hotel door open after cleaning. I have no idea how long it stayed open for, as we were out for a good 6 hours. Nothing got stolen from the room, but extremely careless. Room 3/5. 1 start taken off due to the dirty windows that shouldn't be classed as a sea room. Another 1 star taken off as the fridge in the room was terrible, it seemed it operated at 9 degrees, nothing ever stayed cold. Apart from that, shower was big, nice bathtub and room generally was nice. Food 2/5. Breakfast was quite basic, same thing everyday for all the 9 nights we stayed. We had full board, lunch options were limited, so never had lunch. Had dinner once, which is a set menu that doesn't change. Not something you can have everyday unless you're happy eating the similar things everyday! Food portions were massive which is good! Catering staff 5/5. Really helpful, caring and nice catering staff. These guys really made the experience better in light of the issues I faced. Location 3/5. About a 4 min walk to nearest tram station. 6 min walk to Place vendome Mall. I personally didn't like the location, when I stayed in Souk Wakif that was better as you were in the city center and faster to get to other locations on the other train lines. So please do think about this carefully. If I hadn't faced the issues I would of given this hotel a 4/5