City Express by Marriott Playa Del Carmen

4.1/5(3.00K Reviews)

3 Star Hotel star-logo

Playa del Carmen, Quintana Roo

105

Hotel & Amenities

Rooms & Rates

Rating & Reviews

All Policies

₹10,323

₹8,276

About Hotel

Experience the vibrant city of Playa del Carmen with the perfect blend of convenience and comfort at City Express hotel. Located at Avenida Balamkanche, Playacar Fase II, QROO77710, Mexico, our hotel caters to a diverse range of travelers seeking affordable accommodations.

Featuring 135 modern and spacious rooms equipped with LCD televisions, complimentary Wi-Fi, and plush beds, City Express promises a haven for exhausted globetrotters. Our 24-hour fitness center ensures you stay in shape while exploring the bustling city.

But it's not just about convenience, our hotel offers a touch of luxury as well. Take a dip in our outdoor pool or enjoy a quiet moment at our business center, we prioritize your every need.

What sets City Express apart is our central location. Just a mere 5-minute drive from the famous Quinta Avenida and Xcaret Eco Theme Park, our hotel makes it easy for guests to experience the best of Playa del Carmen. But don't worry about losing your peace, our tranquil atmosphere is the perfect escape from the city buzz.

For those looking for the beach, we provide a complimentary beach shuttle to help you explore the famous Playa del Carmen beaches. After a tiring day, indulge in our weekday full breakfast served from 6:30 AM to 10:30 AM, free of cost.

So, whether it's business or leisure, City Express caters to all modern travelers. Book your stay now at City Express and experience the magic of Playa del Carmen at affordable City Express Playa del Carmen room prices, exclusively available when you Book City Express Playa del Carmen Online. With Cancun Intl. Airport (CUN) just 56.8 km away and Cozumel Intl. Airport (CZM) at a convenient distance of 34.5 km, City Express hotel is the ultimate hub for your adventure.

Quick Facts

Check-In

03:00 PM

Check-Out

01:00 PM

Rooms

135

Floors

Popular Amenities

24-hour front desk
Elevator
Locker room
Smoke-free property
Vending machine
Accessible parking

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Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

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₹8,276

₹10,323

20% OFF

+ ₹2,082 taxes / night

Earn 103 Reward Points

City Express by Marriott Playa Del Carmen, Playa del Carmen, Quintana Roo, Mexico, 77710

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Select Rooms

Room, 1 Queen Bed

Smoking policy – non-smoking available
TV
Soundproof
Desk
Shower
Toiletries

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OPTION 1

Non Refundable

₹8,276

₹10,323

20% OFF

+ ₹2,082 taxes / night

Earn 103 Reward Points

Ratings & Reviews

4.1/5

3.00K Ratings

Ghassan Shamseddine

1/5

10 Jan, 2024

We had a Difficult experience being at this hotel as the front desk didn’t speak any word of English. I find it weird and disappointing to be at such a brand hotel that employs staff that don’t speak English especially with customer facing positions. We wasted our morning on the first day trying to take information about where to go to the beach and Parking information. The receptionist was using the phone for translation. Also the attitude of receptionist was so indifferent and rude. Also on the day of our arrival, which was late and we have a 20 months old baby with us, they told us that they have no more rooms left and transferred us to the suites building! They claimed it was an upgrade, but I am not too sure about that. Be careful with your belongings as our daughter’s shoe and an iPhone charger disappeared from our room. We engaged with the management to find them but no luck.

Imani M.

3/5

03 Mar, 2022

I requested a late Check-In and was sent a private message from the hotel stating that that would be fine. They neglected to inform me AT THAT TIME that their credit card machines had been down for 4 days even before my arrival, so once I arrived, I was told that I had to pay for my vacation stay in cash! :-O The problem was I don't carry cash like that, and if I wanted to, I would've been prepared with a heads-up. The manager stated that I could find another hotel, then ~ RUDE! I let him know that I would pay once I left back out (it was close to midnight) and he wanted to hold my passport or Driver's License as collateral ~ NOT! I gave him a work I.D. instead. I went online and paid through Expedia for my entire stay, as I wasn't comfortable going to obtain cash like that to pay for a 5-night stay. The machines never were working during my stay, so it seems like they were out for at least 9 days. BAD BUSINESS not giving customers a heads-up!!!! The room is almost exactly as pictured minus the rug; It was very clean, but upon asking for clean towels, we rarely got them when needed, and the cups in the cupboard were dirty with stains on them. The shower was hit or miss with hot water and drained very slowly. The breakfast was great ~ hot, plentiful, and good! The location was about an 8 min taxi ride from 5th Avenue, but hard to find for many taxi cab drivers. Nothing was nearby and taxis had to be ordered from the hotel staff. Overall rating ~ 3/5

Google User

1/5

17 Nov, 2022

This hotel is the absolute worst hotel we have ever stayed at. We just got back from a long and very hot day and can't even take a shower because the water is ice cold. There's never any hot water. Don't stay here unless you want to be frustrated and upset for your whole stay!

Macedo

2/5

29 May, 2021

It was not a good experience. we were robbed. The money disappeared in our room. we weren't the only ones to complain about missing money in the room. the air conditioner makes a lot of noise even when turned off. The window doesn't open, if you want fresh air you need to open the door 🤷‍♂️🤷‍♂️ Breakfast was ok, very regional food. The pool was clean and nice.

Bex Bossart Pavek

1/5

13 Jan, 2022

They deserve zero stars. This hotel is not trustworthy. We booked through expedia and when we arrived they told us they had no more room and canceled our booking at 10:30 pm at night. We were left to find a new place to stay. We were one of half a dozen people who had booked a room and then were turned a way. Now, I'm trying to get my money back and they are telling expedia that I stayed there and they won't refund me my money. This was crazy!

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

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More About Playa del Carmen Hotels

Hotel Name	City Express by Marriott Playa Del Carmen
Price	₹8,276
Reviews	3004
Star Ratings	3
Location	Playa del Carmen, Mexico
Check-in	03:00 PM
Check-Out	01:00 PM