Condo Deseo - Luxury Coco Beach

I am not one for negative reviews so let’s start with a positive . Rooms are clean ( even though my phone and safe do not work ) The hotel is inviting and family friendly . The negatives 1) They do not appreciate or value you as a guest . Enrique is short and rude at check in , the staff don’t even say hello , the security guard always on his phone and most of all if you are not upgrading your bracelet to premium and top shelf your frowned upon . I am currently a guest here and will suffer the mediocre food , the staff who do not seem happy and a front desk that should all be re trained or let go. If you want to change money for tips they say come back Monday . It’s on Wednesday . Beware when booking not worth the value …. Define ironic …. Bartender just walked by picked up my glass , no hello and didn’t even ask if I wanted another beverage .

Spent 6 nights at coco beach the reef. It was a nice first time all inclusive resort. I wouldn’t return to it just with the many minor cons the place has, but definitely not a total flop. To start- the restaurants to make reservations at are the way to go. Very good food & all servers are professional & kind. The one exception is the Japanese restaurant. This is the higher end one that comes with a higher premium reservation/cost but the staff were less professional & dare I say obnoxious. It’s a cook in front of you habachi’ style. The chefs behind the sushi bar kinda just kept pacing behind us & squeaking this rubber chicken throughout the meal, very distracting & disturbing especially for a place that is looked upon so highly & you need to dress up etc. The buffet food is okay. Lots of options, but nothing fantastic but you can’t ask for much at these all inclusive places so I don’t fault them. The buffet service (getting coffee/water/drinks) is well below par. You’re best bet is to drink before you get in, eat, & then leave for another drink once you are done with your meal. The drinks/bars are the good places at this resort. Lots of options & the bartenders work so hard. They are the stars of the resort for sure! The pool is a great pool & there is scheduled entertainment throughout the day like darts, volleyball & ping pong. The pool staff are welcoming & like to have fun with you. The hot tub is not the best, always cold. It was colder than the pool was on some days. The beach is the shortest walk EVER from the pool so it’s all very convenient in terms of proximity. The rooms will be the main reason I would not return. The rooms have a musty smell from the beginning. NOTHING & I mean NOTHING will dry, ever. & what does dry is going to have the terrible mildew smell. We had clothing in our suitcase that was never worn or taken out & it smells musty. Our passports (again, never removed from our luggage) are warped from the humidity in the rooms. One room wouldn’t cool down past 70 degrees & another room in our group wouldn’t heat up past 61 degrees. The rooms were right next to each other so nothing is universal. We did get a massage & it was lovely, nothing bad to say about the spa. The staff at the front when you check in are great & nice, however the moment you say no (4 times) to them about becoming a ‘member’ they walk away & are rude to you. They entice you to ‘hear them out’ for free stuff which is intriguing but I wouldn’t do it. We didn’t, & glad we didn’t because another couple said they took 1.5 hours from their vacation & all they got was a $10 shrimp add on dinner for free. The resort also allows a local tour guide company on the property & they walk up & down the pool trying to sell you excursions. It gets real old when you’ve paid all this money for an inclusive resort to relax & you’re still being sold to all the time! All & all I did enjoy my time, however, with the rooms smell & temps & the staff always trying to sell you something, it’s just not a place I’ll be back to.