Connect inn Shichijokawaramachi

I booked on from february 18 to 21, 2023 at Air BnB, i already inform that i will do a late checkin because i’m travelling from tokyo. The operator reply my message that he already do the checkin for me and sent me an entry code for the building main door and also my room number with the entry code for the fully automated door. As i arrived at the building i use the entry code for the bulding main door in front of the receptionist and it works perfectly but no one is in the reception counter, so i fill the booking form myself because i was inform that i must do that. After i fill the form, i make my steps to the second floor where i booked my room 201, i then also inputed the door code exactly like they sent me ( *7788* ) and it’s not working! I’ve tried many times and even tried the code to all of the door rooms from 1st to 3rd doors but still not working asuming that they gave me the wrong code for the wrong room. I patiently wait for them to respond via chat message and event make an international phone call but still no answer at all! We’re waiting from 11pm to 8am in freezing cold with heavy rain inside the building with no heater, no chairs, no one, even that no other guest. there were no hotels or other places we could go to because on the weekends all the hotels were full, early in the morning and there were no taxis after waiting for hours and no longer able to stand the cold and tired of standing, at 8 am Finally we decide to search for another hotel nearby and found one, The crazy thing is up until 10.30 am they still didn’t respond but suddently they cancelled our booking without event say something! This hotel is very not recommended! They have many around kyoto but not provide us with a decent service!! This is my worst experience in japan, very traumatic.. I have lots of videos and photos while there, as proof that I really tried to open the room door according to the instructions given. And with conditions like that I really had no choice but to hang in there waiting for the morning and a response from the staff or admin.

The room was clean , there are a lot of facility. However, No one support you at front of hotel. When you will check in , you need to go another place. Moreover, the hotel isn't too far from Kyoto station. You can catch the bus to Kyoto station.