Courtyard by Marriott Philadelphia Downtown

Amazing hotel. Super clean and nice. Staff was super nice too and we paid for valet parking. It was $65 for valet, but rather be safe than sorry with parking. Quiet too, we were on the 6th floor and didn’t hear many other people. Shower was nice too and so was the bathroom. Beds were super clean as well and tidy.

Trust me do not stay in this hotel—there is no security. We booked 6 rooms for a family reunion. Night one, one room that a family member checked into had obvious signs that the door had been kicked in. Thought that was strange but since the lock still worked, they let it slide. I was the last person to check in with my son. Upon opening our door, we discovered someone else was already checked into the room (thankfully they weren’t there—just saw their belongings). Again, thought it was weird but unfortunately just alerted the front desk and got a new room. Fast forward to the following morning. On floor 5, where half our party was staying, we saw 2 men sleeping on the lobby couches. Totally unacceptable but we had to be on time for an event and left without reporting anything. Returned that evening, changed quickly and left for dinner—did notice that housekeeping had fixed up the room. Returned late that night and went to bed. Upon checking out of the hotel, discovered that my 1900$ Moncler jacket had gone “missing” from my room. Went downstairs and filed a report. I explained I was positive that my jacket was there the previous morning and that I had not worn it that day or evening. My son was staying with me, so I had a witness to this—along with all my other family members who could vouch for the fact I didn’t wear my jacket. The front desk manager said they would file a claim with Marriott’s insurance company and that “this happens all the time” and not to worry. That was a huge RED FLAG—and of course it sunk in that I was never going to be reimbursed for my coat….but I held out hope because it’s Marriott and I’m a gold member. I’ve stayed in more hotels than I can count…and have never had a theft occur…so I was just naive about all this. But long story short, I should have made security go up to the room and verify that the coat wasn’t in the room and allowed them to inspect my luggage to confirm it also wasn’t there. Now I just call Marriott and the hotel over and over and over again and no one is able to help and no ever returns my call.