Daplace - Arena House

Amazing location Room was clean and A/C worked. Struggled with tiny ants in the room and mattress was extremely hard.

No Reception or Staff on Site and Poor Communication To preface this review, I still start by saying I do not commonly post large or hurtful reviews. However, given the magnitude of issues and problems with this “hotel” one needed to be done. No Reception This hotel legit has no reception. The posted hours are 8am-11pm, however there is literally no one at the front office, so if you have any issues at check-in, check-out or during your stay good luck finding someone to help. We were at the front desk at both 8am and 6pm only to find it more barren than the literal desert. Abysmal Communication As stated prior, upon arriving to the hotel there is literally no reception or staff present at the hotel. Therefore, you might be inclined to give them a call to talk to a real person and get your keys. Well good luck with that because both their phone number posted in the front office contact information AND their emergency phone call number has no one picking up at 6pm. And this assumes that you already have your SIM card in Europe – if you fly in straight to Rome and want to check-in immediately you are gonna have big issues. This is exacerbated by the fact that they have pre-check email around a few hours before to confirm your passport, before they give you any details about the room or other information about your stay. Therefore, if you are still on your flight and cannot see the message, you are straight out of luck and will arrive with ZERO information about your stay, and will be unable to message any staff, as they do not pick up, even during normal hours. Security & Internal Controls The front desk is open and unmanned by staff, therefore literally ANYONE can wait for another hotel resident to enter, then have full unrestricted access to the front desk. This entails having access to the master keys and other hotel room keys which are all left out in the open on the desk. While this area is not particularly busy, living here would certainly bring rise to security concerns. Furthermore, there is no luggage lockup or area to store luggage if you want to drop off bags then explore the city. Coupled with the fact that management is not present, and does not reply to texts or calls, this staple of a service provided by hotels are not available. False Advertising By a stroke of luck, if you manage to get your room keys and check-in properly, you will still end up disappointed. This is because their rooms look nothing like the pictures online. Sure, photoshop and lighting are expected in the industry, however, this place takes the cake. Think NYC closet sized apartments pretending to be a hotel. After walking down a small hallway for a double room, the bed literally takes up 70% of the living area, with only 50cm on each side to squeeze in. Furthermore, there is literally no seats available – no chairs or sofa were provided in the room, which were clearly shown in the pictures online. The rooms and walls are quite dirty and marked up, leaving a dirty feel to the hotel. Wi-Fi is unresponsive and weak – we were not even in the farthest room from the router and still had connection issues. Recommendation Come to this hotel if you want to be stressed out with all the aforementioned issues and hear construction right beside all units at 8am.