Days Inn by Wyndham Pittsburgh

This is a copy of the e-mail we sent to the hotel's manager. We waited a month hoping that we'd get a response, but at this point we've given them the benefit of the doubt (maybe they're backed up with other things they have to handle) and haven't gotten a response. So...oh well. Add it to the list. "My wife and I were booked to stay at the Days Inn July 14th-15th. I was hoping to discuss the reservation, but wanted to wait before sending the email to make sure it had the right temperament. Sending it in the immediate wake of the 14th would not have been in anyone's interest. When we arrived on the 14th, we spoke with the front desk and we were given a choice between "two rooms upstairs or one in the basement." Unsure of what this choice of words meant, we opted for upstairs. We were given 2 key cards, and we passed through the hallway door, which locked behind us, to our room. Upon reaching our room, we found neither key worked. Attempting to return downstairs, we found the locked door also did not work with our key, meaning we had to navigate our way around to get back to the front desk. We did then receive working keys, and we entered the room and set our things down. Entering the bathroom, my wife noticed a leak in the tub. On further inspection, the leak was from both the faucet and the handle. When we turned on the shower, nothing happened. The leak persisted, but no water came out of the shower. We promptly went downstairs and informed the desk we couldn't use the room. At 5:41, we were reassigned to room 100. We opened the door to room 100 and set our things down. Upon entering, however, it was clear the room had an overpowering scent of cigarette smoke. I called the front desk to ask about my reservation, which - as indicated in the attached picture - was for a non-smoking room. I was assured this was a non-smoking room. Given that clearly there was smoking at some point recently, I asked that a note be made that the room smelled like smoke so that we would not incur the fine for smoking. But there was no offer to move us to a room that did not have the overpowering stench of cigarettes. My wife went to use the bathroom, and discovered a number of hairs on the sink. When I went to use a towel, several more long hairs were in the towels. The bathtub also had several spiders (live and dead) in it. It's entirely possible the towels were clean, and certainly bugs can be anywhere, but I hope you can understand that this in total didn't give us a great deal of confidence that the room had been cleaned, at least not thoroughly. Additionally, the shower in this room was leaking, though it worked once you turned it on, a change from 218. In the 10 minutes or so that we were in the room, the air conditioner also started and stopped 4 times. It may be that it was a humid day, but given the other issues, we did not have confidence that the AC was going to work consistently. We moved our bags to the car and called friends in the city. It took about ten minutes to get ahold of them. As soon as they confirmed that we could stay with them, we canceled our reservation. That was at 6:01. If you have camera footage, you can confirm that. However, because we had taken longer than 15 minutes we were told we couldn't get a refund. I was hoping that appealing to you directly could rectify that. Clearly, this was not a good experience, and as soon as we could confirm with our friends that we had other lodging (which took 20 minutes, not 15), we approached the desk for cancelation. We didn't stay for an hour, spend the night, etc. That would be like eating a hamburger, saying it was no good, then asking for your money back despite getting the meal. In this case, we vacated as soon as possible. We're hopeful that you'll be willing to grant us a refund."

It was rare that they offered a smoking room for an extra 10 bucks. Wasnt necessary as all rooms enter onto a breezeway. The smoking room stunk more of the cover up than smoke. Just smoke outside. Lots of guests milling around Saturday night. Kids seemed to be enjoying the enclosed pool. It was clean. Bed was comfy. Highway was loud. Breafast is a to-go bag with packaged muffin and an apple with water and juice lol. Served my purpose for a cheap flop for the night.