Donna Laura Palace by OMNIA hotels

Rooms are ver noisy you can hear neighbours very well, choice of breakfast is too small also only one coffeemachine who take 45 sec for small cup so pressing 2, 1,5 minute if on busy time really annoying people are waiting. People working there looking to much phone instead of looking if something missing at breakfast. Not 4 star only 3

I wanted to like this hotel as the overall aesthetic is pleasant. That said there were a few odd encounters where I would not be able to recommend it for those that will be traveling with their significant other on business. Upon arrival after 20 hours in transit we had an initial unusual exchange at the front desk about two people sleeping in a room with one bed. The stay was pre-arranged by a corporate travel team so I had no influence on the room selection (nor did it matter really-- we were completely flexible). One or two beds was fine. We are an LGBTQ+ couple and didn't necessarily want to get into personal details so we went and dropped the bags and also inspected the room to see what the staff was referring to. It offered a standard queen size bed which was easily able to accommodate 2 people so we didnt understand the concern and settled in. Later, as we left to find nearby dinner we were stopped and required to pay an "extra supplement" fee for my partner. The fee was ridiculous as it came with no breakfast or unique amenities that warranted such a substantial extra fee. I personally have worked operations in hotels that cater to business/corporate travel. The only time I've seen this type of surprise fee added at check-in is with large family sized rooms or suites that can sleep 4+ guests. (Or in cases where breakfast is being included which is understandable) For 2 people though-- really? Later that night I reviewed their website to understand how they have their pricing categories configured by occupancy. The supplement online for the same room was HALF of what we were billed. The next day when I asked the team member to explain why I was charged 2x that price at check-in they were more interested in learning about what type of phone I had than actually reviewing the discrepancy. I don't think they had any form of real policy that they could reference with a fee structure. In a nutshell, there was no resolution or explanation for why the fees were different between their website and front desk. From that point on we focused on sightseeing and completing the work trip knowing the stay at this hotel would not be the highlight. At checkout we had another fee billed for additional local taxes which I didn't even question because we were just ready to move on with our travels. Unrelated to the above: The location was quite a long walk from the major tourist sites-- 30+ minutes and the colosseum closer to an hour. The metro is also a 10+ minute walk which makes it not very effective in saving time to get to these places either. A pro I will say is that the team member freshening rooms daily was very friendly and the highlight of our stay.