DoubleTree Suites by Hilton Hotel Detroit Downtown - Fort Shelby

Great cookies, horrible most everything else. I've given them almost a month to respond to my emails/survey without hearing back so I don't feel bad making this negative review. I assume they are overworked and understaffed and would not blame any individual members of the staff outside of management. First up, they gave me the wrong room. 1 king instead of 2 queens. My friends were fine sleeping on the floor but it was irritating. Hotel was fully booked so I could not be given the room I paid for. Had housekeeping come by only once for 4 nights. I requested daily. Was told they'd be there daily. They just never showed up. Requested sheets for the pullout couch since there were none in the room. This took 2 days to accomplish. Calls to guest services or the front desk did not help. Took 2 days after requesting towels to get them. I needed extra towels for another issue that I ran into that I'll mention next. These towels were NOT brought by housekeeping like one would expect. My room had a water leak from the room upstairs. Both rooms were occupied so the engineer could not investigate completely. This leak progressed from the wall towards the bed at a rate of 2 feet per night. The final day I woke up for it to be almost at the bed. This did make half the bedroom inaccessible but it didn't damage much of mine. The engineer was fantastic and did an amazing job setting me up with extra towels, a standing fan for the carpet and even got us the sheets we had been requesting for 2 nights. Other things that cannot easily be remedied - The bathrooms had no ventilation. We were missing the bathmats (until the engineer got some for us) which caused a few slips and one fall. It does not surprise me that this hotel has plumbing issues and water damage with how poorly the bathrooms were designed. I've traveled a good amount and this was hands down the worst hotel experience of my life. I understand they couldn't move me to a different room since they were fully booked. They could still have moved me to a different hotel nearby that wasn't flooded. Running out of towels shouldn't be possible for a hotel. That is one of the key resources. Housekeeping was understaffed from what it seemed based on my experience and others also staying there that weekend. The fact that I had to pay extra for a worse room that had all these problems is disgraceful. Cookies were good and front desk staff were all nice. And big kudos for the engineer for trying their best.

Front desk very helpful. Nice location. Plenty of places to park but valet was our option. Plenty of space in the room. Stored luggage after checkout so we could enjoy the D in the morning.