MotorCity Casino Hotel

Absolutely terrible 4-night stay. Bad experience began with attempting to check in at 4:00 pm on a weekday. We waited in line for 45 minutes only to be told it would be another hour for an available room….check in is 3:00 pm. We arrived at 4:00 pm and entered our room at 6:00 pm. No house keeping for a 4-day stay unless requested…..2, 8 ounce bottles of water for a 4-day stay. Food crumbs left on one of the bed bases….anyone with eyes should’ve been able to see them. Hair (pubic?) left on side of the tub. One roll of toilet paper in the room. Noise at night was beyond belief, several calls to front desk went unanswered. When they finally answered no one ever responded to the room party….it went on until 5:00 am. Casino had the tightest slots we’ve ever seen. One bad night is expected for a casino, 4 days of nothing remarkable is not. They were either understaffed by necessity or choice, either way the table games were difficult to get a seat. Cocktail servers were nonexistent or having fun with other hospitality workers behind the bar. If we could manage to order a drink from a server it would be 20+ minutes before they returned, if ever. 2 bartenders at most behind the bar that were tasked with serving an entire casino, and they still ignored the 2-deep customers waiting at the bar as they laughed with other employees or handled things on their phone. I don’t normally leave reviews, but this experience was bad enough that I felt that I must coach others to look elsewhere in Detroit.

Likely the most disgusting hotel I have ever stayed in. Upon arrival and check in, the staff were very rude. When we got to the room, we checked thoroughly for bed bugs and saw nothing. The next morning, upon waking, we found one on a mattress. We immediately moved our stuff to the bathtub and went to the front desk. They said the manager was busy and would call us. We left our number and left. By 12 noon nobody had called. I called the hotel, told them again about the issue and the expected call. I was put in touch with the manager. When I told her what happened and asked about what the plan was, she was quite rude. We got back to the hotel and the front desk person said to get our stuff, bring it down, then they would reassign a room. We did so and they moved us from the third floor to the 11th. Upon arriving in the new room, we did another immediate inspection. There was disgusting, clear visible evidence of bed bug issues all over the sheets. We gathered our stuff, told the front desk about the evidence in room #2 and went home. We payed for two nights but only stayed one. The worst part was their complete lack of caring about this issue. We asked about compensation, and they offered $50 toward food in their restaurants. No offer whatsoever to give us our money back for the second unused night. Other than the bed bug issue, the rooms were just not clean. The front desk staff from arrival to departure were very rude. I would never recommend this hotel.