Extended Stay America Select Suites - Orlando - Conven Ctr - Sports Complex

The accommodations were perfect for us, me and my family. Your staff here are extremely nice and professional. The room was nice and clean everything we needed safe and quiet and clean laundry. All the time the hotel was clean in the hallways and outside. and we had no complications I would recommend this hotel over any other anywhere and the best thing about it the price is awesome.

Stayed here with a friend for a convention last week. The rooms were absolutely disgusting. There were yellow stains all over the sheets. We landed up, going to Ross and buying sheets to put on the bed our self to make sure that we had clean sheets. They didn’t have any toilet paper other than the half of roll that was in our bathroom and told us to check back in the next day or two. The hallway smelled of nasty food, funk And pure weed. Also witnessed the manager Rebecca be outright disrespectful to a woman who was in tears crying because she couldn’t understand why she couldn’t stay at the hotel and she kept telling her it’s because you didn’t have payment for the following week and she kept telling her it’s before 11 AM. I should still be able to pay it and I have the money right now I do have the money And going back-and-forth for over 20 minutes begging because she said something about having a disabled daughter with a service animal, and didn’t know where else to go because she was in the process of . This manager just kept saying it was not her problem and that she already told the district manager that she didn’t have payment and she wasn’t going to call the district manager back to let him know that she did. I landed, giving this woman my information To be a witness that that it was before 11 AM, which is the time that you have to pay And she was trying to pay she was not rude. She was in fact, worried about putting her disabled child on the street and all the manager could say was it was not her problem. Later that evening, I was down there when she told the staff that it was because the woman didn’t have payment that she couldn’t stay Which was a lie because I was there when she was trying to pay it in the area where breakfast if you wanna call it that stale muffins, coffee, oatmeal pockets and hot chocolate packets and that’s it. Again, when I spoke to this poor woman, she said that Rebecca lied to the district manager, and told her that she had to kick her out because she had a ban And could not stay at the extended stay. However, I was down there when this poor woman was talking to the night staff on the phone and the night staff told her as long as she was out by 7 AM when this manager returned, she was OK And that the manager told her it was because of lack of payment, and she Said that she was the one that checked her and if there was a band she would’ve seen it, so Rebecca was a liar. I talked to the woman again and she told me the night staff gave her the district managers information since Rebecca refused to tell her even the district managers name. This woman should work as a prison guard not in customer service because even if this poor woman did not have payments, she could’ve spoke to her more respectfully. I have never seen someone so inhumane in my life. Also, while this woman was moving out, I tried calling customer service to let them know what was going on and they pretty much told me that everything just gets directed back to the hotel itself and that they don’t handle situations like this so be aware of that Because I was going to complain about the fact that I had roaches and yellow stains, and all they wanted to do was send it back to the hotel, and I already spoke to the hotel and they didn’t want to do anything. Do not stay here! Also, the person that just gave it five stars looks like she could be related to the manager (Could be her daughter they look like twins) And that was posted when this happened and this woman said she was contacting corporate. There is nobody in their right mind that would rate this hotel, a five star out of five star. You have to stay here for whatever reason please check your room for filth especially the beds.