Extended Stay America Suites Philadelphia Airport Tinicum Bl

Employees were really nice and accommodating but I was out of my room for a bit and when I came back in within 5 min of turning off the lights I saw and killed 3 roaches and 2 other bugs. They really need to spray and clean better. Also both the side door locks are broken so you can't open with your key and need fixed

DO NOT STAY HERE. I've stayed at Extended Stays other locations and had great experiences... This one was extremely disappointing. Immediately on entering the lobby it was small, felt a but run down and smelt faintly of smoke. No staff at the front desk, no staff anywhere in sight. We waited about 10-15+ minutes for staff to show up and check us in, keep in mind this was around 430pm (normal working hours). Staff was not friendly or welcoming. The hallways were under construction, floors ripped up, also smelt like smoke. Water stains on ceilings. Ceiling boards missing with wires hanging out of them. Entering the room was even more disappointing. The wall had an obvious large patch repair. Two lamps didn't even have light bulbs in them and I had to ask front desk to install light bulbs! Tables/desk seemed oddly placed. Dresser and night stand has so much surface damage, likely water damage. Bathroom counter and sink with what looks like burn marks. Less than half a roll of toilet paper in bathroom and no extra rolls. There was a live fly in the room flying around. I am not one to complain and usually satisfied with any simple, clean room. I was about to just accept the condition of the room but then it got worse. I decided to take a peak into the dresser drawers and found pieces of debris, hair and the drawers weren't even on their tracks, thus would fall if opened! I also saw the bathtub faucet dripping, so I went to turn it off... which is how I discovered that it was actually broken, no running water, just a slow drip. Appparently, the property was under renovation due to a recent fire but there was no mention of this on the booking reservation which. We only found out by a notice on the hotel front door on arrival. Definitely not as pictured on website. Definitely not as advertised. Unless they completely removate the rooms DO NOT STAY HERE! To make things worse it seemed like there was never any hotel staff at the front desk or lobby area. We went down to the lobby about 4 different times and there was nobody each time. No desk bell/button either. So you're just left there, waiting endlessly. Again, this was between 5pm and 6:30 pm. If all the rooms were like this, then honestly would be worth ~$30 motel price. I've stayed in motels nicer than this. The only pros about the room was clean bed, clean kitchenette, and TV. After about 1.5 hours since arrival, we decided to contact Expedia since we booked through them and they had amazing customer service. They rebooked us at a nearby hotel for no extra charge.