Extended Stay America Suites Raleigh RTP 4919 Miami Blvd

So I hate leaving bad reviews but I feel that anyone considering staying here should be warned. From the outside it looks like a decent place however the moment you enter the front door you are met with the smell of cigarette smell! It smells like a cocktail lounge from the 80s I should have known then to turn around and run. So we check in and are given our room we get to the room and the room once again smells like cigarette smoke. The door to the bedroom looked like someone had kicked it in. Walk into the bedroom to be met with a missing smoke detector hmmm I wonder why. Some type of fluid dried on the head board, a disgusting bathroom bathtub with black stains everywhere wet toilet paper stuck to the ceiling of the bathroom and the bathroom door broken to boot. The curtains had blood stains on the back of them and the floors were sticky as if all of this was not bad enough the roach infestation was pretty bad. We reported this to the front desk they said we can change your room tomorrow but not tonight and they would make a note. Well tomorrow came and we went to the front desk expecting the room change and they said they could not do it. We were stuck! We asked for a room cleaning and they said we do that when people check out but acted like it was a courtesy to us to do it, upon arrival back it still smelled, the tub was still black and paper was still stuck to the ceiling and the roaches where out as well. Shame on whoever runs this extended stay your house keeping and customer service are below par at best. The photos on your website are not up to date. Also the location is not very secure the back door was held open all night by a rock. Suspicious individuals hanging out I their car all night in the parking lot. STAY AWAY from this place. Cobb webs, filthy conditions In the hall ways. Walls missing replaced with tarp. Filthy kitchens, run downed stained furniture, and disgusting showers is not the way the hospitality business should be ran. Neither is lying to your customers.

Dirtiest room I've ever stayed in. Coated in dust. It was a non smoking room. It had two different burnt incense sticks and ash located in the room. Room had a very unusual old musty smell. Bathtub was so dirty I decided not to use it. I never experienced a room that hadn't been cleaned before. The only saving grace was that the bed sheets looked clean. Tooth paste splatters a long bathroom mirror and on picture beside bathroom sink. Pictures pretty much say it all. The free breakfast included coffee, tea bags and tiny pre packaged granola bars