Flottwell Berlin Hotel & Residenz am Park

I stayed at this hotel for 4 days with my boyfriend and had a somewhat okay stay there. All of the staff was really nice and respectful (from cleaners to the receptionist) and everyone spoke English well (everything in the hotel was captioned in English as well). The side entrance which we used for checking in (it was too late for the receptionist to be there) was albeit slow, but working. The entrance door had a bit of trouble closing properly on its own so we had to help it a bit. The elevator worked fine. The room despite being small didn't feel cramped at all, there was enough room for everything (there was a double bed, a sitting area with 2 tables and 2 chairs, some extra space for suitcases, for example, a wardrobe, 2 night stands, 3 lamps, some shelves, a kitchenette and a bathroom, of course). The room looked nice, modern and felt very cosy, and everything looked clean. I liked that there were both a bit see-through curtains (that allowed sunlight to get in the room) and thick curtains (that provided privacy). The view from the hotel room was pretty nice. The toilet, shower, bathroom tap, bathroom lights, kitchen light, refrigerator, TV, sockets and lamps were all working properly, but the kitchen tap was a bit hard to use, the sink was too small (which got very annoying), the stove had a hard time producing any heat (even at the highest setting), the main light was also a bit too weak, the floor and towel heating I don't think was working at all and something that thankfully wasn't such an issue for us because of the weather but could be for others - the air-conditioner: it was barely working, and even with 22 degrees Celsius outside it would get really hot in our room and the temperature would go down maybe by a degree or two with the air-conditioner being turned on, so imagine that at 35 degrees. Thankfully opening windows helped a lot during our stay, but at 35 degrees that wouldn't help at all. Another complaint of mine is that we missed some oil in the kitchenette, but appreciated the provided salt, pepper and some supplies for washing the dishes. I also like that we were provided with 5 towels in total and a free soap and shampoo. The rooms weren't completely noise proof (occasionally you could hear other people flushing the toilet or talking), but that was pretty negligible. The location of the hotel was nice when it comes to public transport (it was approximately 8 minutes of walk from an U-Bahn station and just a few minutes of commute to the city centre), the neighbourhood (it felt pretty safe) and I liked the park, pharmacies and cafes that were nearby. However, the location wasn't ideal when it came to buying groceries (bigger shops were more far away but it was still completely doable) and most importantly, the noise pollution. There was a playground or a skating area (however you want to call it) close to the hotel and for most of the day you would hear lots of sounds from there and also lots of cars and trains passing by. Thankfully, closing the windows helped with that, so it was possible to fall asleep. Speaking of sleeping, the mattresses were fine, somewhat soft, but not terrible, survivable for a week, and each of us were given 2 soft pillows (personally I could have used one more if all of them were this soft). One thing that I have mixed feelings about is the cleaning service - you are provided with a thingy which if you hang on your door handle by 8 am, you let the cleaners know whether you want your room to be cleaned or not or whether you just want the trash to be taken out. A good idea, but it didn't work for us - we always slept in and didn't want to be disturbed in the morning by cleaning so we never got our room cleaned even though we would have appreciated that at least once. Lastly, checking out was very quick which we appreciated as we were in a hurry. Overall, I have mixed feelings about this hotel. It definitely is not perfect but also not terrible, so I'd say for the price we payed it was pretty average (I'd rate it 3.5 out of 5).

You can pay an extra 10% charge for extra flexibility to change or cancel your booking. I spent 3 days contacting them to reduce the number of nights of my stay by moving the check-out date earlier. I couldn't get manager approval even though I was paying the extra 10% flexibility charge. Today is the last day I am able to modify my booking, so I ended up having to cancel my booking altogether and choose a different hotel with only 3 days left before my trip.