Fortuna View by we rent

The flat is high on the hill with nice lake view and modern furniture. With two levels, the upper is for the living room and kitchenette while the two bed rooms are on the lower floor. There is a free parking available next to the flat. So place wise, seems to be the perfect vacation flat. Yet, there is no cleaning service in the flat, no ACs, no washing machine and no Zell Am See Summer Card. My low rating is due to the bad experience I had, where the location of keys collection is not the same as location of the flat and u never know this till few hours prior to the checkin. The office where you collect the keys is down the hill in a place where it was difficult to find a parking. Moreover, there is no AC in the flat & the weather was too hot during my stay. So, I tried to convince them that I will buy standing ACs to enhance the weather conditions within the flat and I just need them to approve and to place them in their desired places and I am willing to keep them for the next customers who can enjoy a cool weather during their stays too and they rejected my offer! Also I tried to find a middle ground to leave the flat (after one hour of check-in) and get partial refund (7 nights reservation have gone for nothing), the staff was not cooperative at all and refused all of my offers! And was rude in his way of talking. I really wouldn’t recommend this place or the team handling it for any of my relatives, friends or those seeking my advice.

Good location, great view excellent service