Four Points by Sheraton Los Angeles International Airport

When you book a Sheraton hotel you have an expectation of service, quality and a modern interior. But nothing could be further from the truth. This hotel carries a 70-ties like atmosphere. The carpet is old, the elevators (the ones that work) make funny noises. You have to change your keycards everyday because they simple stop working. Staff told us they were issued the cheapest card available and that the problem, not being able to open your hotelroom door, happens often. The bar closes at 10:30 pm which is pretty early for an airport hotel. We also had to wait 10 minutes before we were able to order our beer. The gym is old fashioned and multiple weights are missing from the rack. Then we have the parking lot. You have to pay $50 a DAY for parking at this lot, while the website states that they have valet parking. Staff told us that abandoned valet parking after Covid. I have read other reviews stating the same complaints and the hotel responds with the same answer every time: We thank you for your response, but we will not change our parking rates. Worse even is the fact that if you leave the parking lot for shopping, they charge you again when you come back. That means that if you stay for four days, your hotel price goes up at least another $ 200. This is on-acceptable and should be mentioned during booking process. The rooms are clean and nice, but the windows can't be opened, so no fresh air available. There is dust buildup on the air condition filters in the bathroom. The hotel doesn't have a green towel policy, that means that if you stay for multiple days, like we did, the towels are changed every day. Regardless if we hang them to dry on the rack on the wall. Located at the Airport the international traveller expects a good offer and available TV-programs. But only dozens of news outlets and none are international orientated. The films are only available if you pay $20 or more, which is ridiculous off course. Wifi is free, but has sometimes problems to catch up which your video streaming from your own device. Conclusion: I would not recommend this hotel for longer stays. I wouldn't pay more $80 per night for these kind of accommodations at this hotel.Perhaps one nighter's might have not the experience we had. There are better hotel at the airport like the Westin and Sheraton Gateway hotels with similar prices.

Hotel room was outdated, dingy looking wall, soap was empty in bathroom and room has old carpet smell. Check in process was very slow, only 1 counter open around 4pm causing long queue, after 15 minutes waiting, they opened 3 more check in counter. Ice machine was broken, hallway was dirty, this is the worst Four Point hotel I’ve ever stayed in my experience. Safety deposit for a night was $350, I think that’s too much for a room quality I got. Parking charges was $50, it was $10 more expensive than Holiday Inn LAX, on top of that they charge administrative fee about $12, that’s ridiculous for long waiting line to check in. The charge on my card showing $63, compare to Holiday Inn LAX, I only got $44 at the end of my 1 night stay. The reason I chose this hotel, because it’s close to my rental car return, early flight schedule and from my past experience, Four Point by Sheraton is a decent 3 star hotels. I didn’t expect motel quality room.