GLORIA HOTEL AND SUITES

Hotels are more or less the same, but the main difference between them which makes a hotel, "The hotel" absolutely is the service you get during your time. All service in Gloria hotel was good, but the staff service breakfast were excellent.

Spotless, smells great on every floor, decor is beautiful! ✅️ Clean throughout from reception to the rooms and suites ✅️ Cafe in the main lobby ✅️ Security and bag scans / searches on arrival ✅️ 24/7 help and concierge at the main desk ✅️ Large waiting area with gorgeous sofas and armchairs ✅️ Friendly cafe staff ✅️ Parking attendant and outdoor security, too ✅️ Large rooms ✅️ Hard floor main entrance to room and carpeted sleeping area ✅️ Spacious bathroom ✅️ Lots of toiletries provided ✅️ Fridge in all rooms ✅️ Large TV in all rooms ✅️ Hairdryers available ✅️ Iron and ironing board in all rooms ✅️ Dressing room and large mirror in all rooms ✅️ Voile and blackout curtains in all rooms ✅️ Very large beds and gorgeous, luxurious headboards ✅️ Plenty of storage in rooms ✅️ Ample hangers - his and hers in wardrobes ✅️ Alarm clock in all rooms ✅️ Smoke detectors in all rooms ✅️ Management are polite, responsive, and determined to do their best for you - thanks to Imad Issa for addressing our concerns immediately. Ramees was great when checking us in so late in the night upon arrival - really friendly, welcoming, and genuinely did his best to make us comfortable. On the day we arrived, we commented on how beautiful the chandelier was in the foyer but stated how much better it would be if it was switched on. Thereafter, it was on every evening, and it was gorgeous! Gave the place a lovely, luxiorus feel. ✅️ Marshmallow cookies at the cafe are 😋 ✅️Great location near the museums, souq and the corniche too. We had to complain about three things: ❌️ If you stay in a normal/regular room on lower floors, you are supplied with one bath sheet, but in a suite on the upper floors, you receive two ❓️ ❌️ Toilet roll is frequently checked and replaced in a suite on upper floors but less so in normal/regular rooms on lower floors. In addition, we became unwell and felt so uncomfortbwlr at having to ask for tlilet paper and eventually complain❓️ ❌️ Housekeeping and service are generally absolutely spot on for those on the upper floors in suites but not on lower floors ❓️ Areas to develop: ❌️Consistency in service - shouldn't matter which floor you are on, how much you pay, who you are, if you are confident to complain, or anything else - service should be universally outstanding. Please ensure all front facing staff and business support staff - cleaners, housekeeping, etc. are all re-trained. ❌️ ALL staff need refresher training on basic customer service skills at the front desk. The males are brilliant, but one particular lady was awful - no expression, no manners, and no desire to provide service with a smile despite knowing we were staying for 15 days. This was off-putting. Cultures and languages may differ, but basic employability skills are universal - greet customers, listen attentively, and ask questions if you're unsure. This isn't asking for much. ❌️ Phone etiquette - When you call the front desk or housekeeping, they do not greet you. They hear you out and put the phone down. E.g I asked for a hairdryer on day one over the phone as there was not one available in the room. The call handler said "OK" What does that mean? Am I getting one, should I wait or should I go out? We waited 45 mins before asking again. ❌️ The Best Western Hotel over the road is APPALLING. They have late night parties that cause traffic tailbacks and horning throughout the night from around midnight up to Fajr. We found it annoying as we ended up being moved to a suite to escape the noise. Whilst Gloria's is not accountable for this - be aware. ❌️There are no shower screens, so water goes everywhere. I must emphasise that Imad was excellent addressing our concerns immediately and upgraded us without hesitation to rectify our concerns. For this reason, I would recommend this hotel - they WANT to do what is right by their customers. There are still fair points to develop, but it was a lovely hotel.