Golden Pension House

This is a 4 star review for a very short overnight stay. With some small improvements I easily could rate 5 stars because the host family is so kind and attentive. If I could rate 4.5 I would choose to give that, and I would definitely stay again. Room: comfortable bed with strong air conditioning. Working fridge. Bathroom did not have any soap at all, only shampoo(?). This costs pennies and is expected at all times in hotel. There was no water bottle provided in the room which is a first for our stays in Southeast Asia. The room was spotless. With just a bit of improvement on stocking the room to a five star standard this hotel will be five stars at its price point. Service: such amazing service I almost rate five stars despite the lackings in the room. The airport pickup was prompt and very appreciated. My partner forgot his passport on the plane and they were so kind to drive him back in a panic so that he could get it back before our early next day departure. The breakfast is delicious including sausage, rice, bread, and eggs. The coffee is instant but I thought it was some of the best instant coffee I’ve ever had. They organized a transfer to El Nido for us and it was a good price but I had a problem as I am incredibly tall and we were the last to arrive to the pickup point and had the worst seats in the front middle next to the driver. All of this despite leaving at 7:50 when we were told it was at 8-9am the night before. I think the hotel should help its guests arrive first so that they have better choice of seat. I would have gone at 7 if they told me... This is the kind of help that is expected when booking through a hotel that receives a commission on transfers, and was the only disappointing aspect of service.