Gozsdu Court Budapest

This hotel can not be recommended. Services that were sold as included are surprisingly not included when arriving. The hotel stuff appears friendly but are in fact not guest friendly and are unable to have respectful conversation. Their level of conflict management is very low and childish. During the check in they made several mistakes, tried to give us a smaller appartment than booked, without bath tube and no breakfast, although we booked it. After we complained we could change the room and the appartment corresponded to the description of the booking confirmation. Although the room quality is poor and very run down. Old and cheap furniture that are partly broken like some kitchen doors and the bathroom door. Walls are not properly made up and features are loose. For the windows it is the same. Positive is that the air conditioning is working properly and the beds are comfortable as well. Room service is also friendly and motivated. Another lousy fact is, that the rooms are very far away from the building of the reception. You have to walk several minutes, cross some streets until you arrive to a completely different building far away from the actual hotel. Nothing of that is mentioned in the description. The worst is the breakfast. The bread was mouldy, how disgusting. There was water coming out of a fridge making the floor very slippery and the staff did not care when we told them. There was no fresh fruits and also no vegan options at all. This breakfast can not compete at all and is not worth a 3 star hotel. The breakfast staff is running between the guests and pushing them away because they want to hurry with their work-always shouting 'sorry,please,sorry,please'. I have never seen such incompetence in a hotel. I am wondering to what extend the management is aware and tolerating that bad service quality. My conclusion "Gozsdu Court Hotel" is not more than an expensive hostel!

Horrible experience !!! It was a Great location that is the reason why we booked however , RUDE SERVICE - the manager was extremely rude , we asked him for directions and he replied that I cant do anything if you cannot find it . He was rude and not at all cooperative as I was travelling with kids . We were made to wait for 45 minutes when we finally found our way to the reception which by the way is away and in a different building to the rooms . HIDDEN CHARGES - Extra hidden charges were applied at the time of checking in . Then we were asked to walk into a separate building like 600-700 meters away behind the actual court for a room entrance we couldn't even find and no one responded when we called them . We left the booking we had already paid for and went ahead to stay in Radisson Blu after a much disastrous experience with two kids late in the night after a long train. Would not recommend this hotel if you are a couple or travelling with kids . We wasted our money and booked another room at 12 in the night .