Grand Hotel Nouvel Opera

My boyfriend and I were just at this hotel for five nights, to say that the experience we faced was an unpleasant one is an understatement. All of said bad experience mainly stems from the grotesque service that was offered by the receptionists, especially from the woman with a mustache and a very nasty attitude as well as this man. On arrival, since we were early and the room was not ready, we were allowed to leave our luggage with them and return when the room is ready to check in. When we arrived for the second time at the hotel, there were a few guests before us being assisted by the aforementioned lady, so we waited behind them for our turn. When she noticed us, without any greeting or welcome, she ordered us to go sit on the lounge, with no explanation or any niceties from her tone. We did as we were told, and whilst we waited, we realised other people came in and she decided to serve them, so I decided to stand up and see what was happening and remind her that we are still here. After dealing with the other guests, she rudely asked us what we wanted, and I responded with our room. We overlooked the rude greeting thinking it was a one interaction however it did not stop there. For some silly reason, we were told that every time we had to leave the building we had to give them our card key to the receptionist and when we return, supposedly, the receptionist that is meant to be at the desk is to return it to us. On one day when we came back to our hotel at 11 pm, there was no receptionist to be found, we checked everywhere, we called out and got no response back. We were panicked that we were going to be locked out of our room. 25 minutes later the receptionist showed up from upstairs relaxed as ever, and gave us our key. We were so frustrated with the situation, as we were so tired after a long day at Disney that this was the last thing we wanted to happen, and just wanted to go sleep. So we decided that we will keep the key with us to avoid such a situation. Next day when we headed out, the female receptionist mentioned earlier shouted to us to stop and give her the key, to which we refused and explained to her why. In a patronizing voice she said that it wasn't true there wasn't a receptionist, to which I told her she can look at her cameras. She acted in such a disgusting way, I couldn't believe that she was a receptionist in a hotel, as no one should be treated as poorly as we did. She said it was day time and not night time, so we were to give her the card, but she did not understand the fact that we were going to stay out until the night, and we wanted to avoid last night's problem! She had spoken to us in such a belittling manner, to that we couldn't take it anymore, as it was getting worse the situation and we just gave her the key. Please note this was on my birthday, and to that it was a horrible way to start. That being said, we kept giving them the key during the day but kept it any time we return and go out in the eve, because that is their logic. Except for one time, when this man asked for my name when we asked for the card (for some odd reason), as he did not make any form of check with the card, and just handed it to me. With that being said, when we were meant to go out at night, we were stopped once again for the card, even though the woman with the mustache told us that we can keep it at night. It is a pity that such people have to lower the standards of such a hotel. That being said, on top of the staff being very very poor and have no idea of what it means to work in hospitality, the hotel room was a hole size of a room, with no ac. We were given a fan which we didn't turn on as it was filled with dust and filth. In the hole like bathroom (which is not good for anyone who is 5ft3 upwards) all the pipe work was external and this created a loss of space in said tiny bathroom for movement. For anyone who is looking into this hotel to stay here, don't. There is an ibis nearby, with better service and bigger rooms.

Room was nice enough, space for two people, bed comfortable, very clean, price fantastic for what we got. Loud at all times of the day and night and no air conditioning. Cannot keep the window open if you want any sleep, but very hot with it closed. Location was excellent. Lots of restaurants and cafes walking distance and a short train ride to the centre of the city. Overall, would stay here again. Staff very nice.