Grätzlhotel Schönbrunn

Excellent hotel but negligent staff We stayed from 23 Sep till 28 Sep. It was a separate flat in a house which includes other apartments of this hotel. Pay attention that the hotel headquarters are a ~1 hour walk from the apartment suite (20 min by subway). In case of questions or problems you should use your phone or instant messengers. Situated In 20 meters you can find a market, small cafes, a bakery and a "SPAR" store. A subway station is just a 5-minute walk. Apartment Before your arrival you will receive some instructions about how and where to get the keys. This is simple and unusual. The interior was clean and a little bit cool; turn on the heating for the best effect. There was a little kitchen with a kitchen stove, a kettle, a frying pan, a coffee machine with dispensers, necessary utensils, a mini-bar. The hair dryer was not there, but once we messaged the administration, the hair dryer was delivered in 30 minutes. We've stayed for 5 nights and the apartment was cleaned once - this is enough. Staff When we arrived we left our baggage at the main office bacause we arrived too early. The staff were friendly. There you can drink a coffee, get a MAP and ask to order a taxi to the airport - BUT BE CAREFUL! Two days in advance of our return flight we visited the main office, and asked to order a taxi to the airport 2 hours and 30 min before the departure flight (it's a ~25 min drive to the airport) from our apartment: the taxi had to be there at 3:30 AM. The hotel administration asked our flight details and we continued our acquaintance with Vienna. UNEXPECTED AND UNPLEASANT SITUATION Day of our return flight. 3:30 AM - We are waiting for a taxi near our apartment. The taxi is not there. 3.45 AM - same thing. 4:05 AM - The taxi never arrived. We ordered a taxi ourselves using Uber. Be CAREFUL: at this time you can order the taxi only via an app. We were distressed and outraged. How could they be so negligent? We could be late for the flight! I didn’t even want to think about the consequences... Summary Everything was fine, but situation with the taxi... No comments. It is unfortunate that the actions, or rather the inaction of one person left such an unpleasant aftertaste about the journey. I recommend this hotel - but be wary when ordering taxis.

The bikes were gone and the WiFi wasn't working very well, but the place was incredibly good and well furnished. 10 mins from the city center with the metro. Strongly recommended