H15 Boutique Hotel, Warsaw, a Member of Design Hotels

Elegant yet cosy boutique hotel, with beautiful rooms and an amazing courtyard that was converted into a breakfast and lounge space, with a glass roof covering the entire courtyard. The service is impeccable, and the reception always there to help. There is a piano bar and a restaurant, and though we didn't get a chance to try them, they look very nice. The rooms are very stylish and spacious, with all the amenities you'll need. The location of the hotel is perfect, hidden away on Poznańska street, few minutes walking distance from the main train station and the absolute city centre, but not as busy, and surrounded by trendy restaurants and bars. It's a perfect place for a city break or a romantic getaway. Highly recommended!

I recently had the unfortunate experience of staying at Hotel H15 and I must say that their customer service was beyond disappointing. From the moment I arrived, it was clear that the staff had no interest in providing a satisfactory experience for their guests. Firstly, the check-in process was a complete nightmare. The receptionist was incredibly rude and unhelpful. Instead of offering a warm welcome, they seemed annoyed by my presence and provided no assistance or information about the hotel's amenities or policies. It was as if they were doing me a favor by allowing me to stay there. Furthermore, when I encountered issues with my room, the hotel staff showed a complete lack of empathy and urgency in resolving them. I had requested a non-smoking room, yet I was given a room that reeked of stale smoke. When I brought this to their attention, they brushed it off and claimed that no other rooms were available. It was clear that they didn't care about my comfort or well-being. The housekeeping service was also abysmal. My room was not cleaned properly during my stay, with dirty towels left behind and the bathroom not being properly stocked with toiletries. When I called the front desk to request a cleaning, they promised to send someone up, but no one ever showed up. Moreover, the hotel staff seemed completely oblivious to any guest needs or requests. I asked for recommendations on local attractions and restaurants, but they were unable to provide any useful information. It felt like they had no knowledge or interest in the area surrounding the hotel. Overall, my experience with the customer service at Hotel H15 was a complete nightmare. The staff's indifference, rudeness, and lack of professionalism left a sour taste in my mouth. I would strongly advise anyone considering staying at this hotel to look elsewhere for a more pleasant and accommodating experience.