Hampton Inn Houston-Near The Galleria

The person that checked made me feel that she hates people. Hotel is filthy. Hall & room carpet = filthy. Ice machine on floor didn't work the entire stay. Only one of two elevators worked for the entire stay. This was especially annoying when sharing with the housekeeping. After a long travel day, I took an extended nap. After awaking around 2am, discovered all my groceries were in jeopardy of spoiling because the refrigerator didn't work. I also discovered the door didn't lock from the inside. I reported this to the overnight front desk worker, who unapologetically offered me another room that I refused at 2am and because I couldn't trust that I wouldn't find more issues. Thanks but no thanks. Later that morning I happened to see someone that appeared to be a maintenance worker. I asked if he could fix my refrigerator & lock. He, defensively stated he had just gotten to work & was aware of the issues in 209 as I was inconveniencing him. The refrigerator was replaced and the lock was "somewhat" fixed by a very nice man. I say somewhat because I now had to use the key to release the bolt lock upon exiting. Weird, to say the least. On my last day I asked the maid in the hallway for another washcloth. She said No. I thought maybe a language barrier prevented her from understanding my request, so I showed her a washcloth. She doubled down and refused. After returning from a quick errand to the car, I asked another maid for a washcloth who was coming on to the elevator as I was coming off. She also refused. I reported this ti the front desk, requesting that my entire stay be comped and I receive a hefty amount of points for the laundry list of issues. She apologetically gave me a washcloth, comped one room night & the parking. Respectively, I accepted her offer but I do not feel it was enough. This horrible experience warrants nothing short of a full refund and hundreds of thousands of points. Please advise.

The hotel is located in a great location. There is a ton of stuff to do in the area. The service was pretty good, we had no issues checking in. The bed and sheets were clean and orderly. However the bathroom was is the only part of the experience we did not enjoy. My wife is super sensitive to mold, she gets pretty bad headaches from mold spores. The ceiling, tiles, and walls had mold on them. The overall experience was good, I just wish that they paid more attention to the bathrooms.