Hilton Omaha

This is one of the best hotels we've stayed at! Awesome staff and hospitality! We will definitely be back! It was a nice way to drive down from Sioux Falls and celebrate my wife's birthday and our Anniversary!

I thought downtown would be a prime location considering my itinerary for the weekend. Unfortunately after my first night’s stay, I went to began my day in Omaha but couldn’t find my vehicle parked in the gated, covered garage on Hilton’s property. The vehicle was moved from where I parked it. I opened the door, only to find that my personal property of over thousands of dollars was stolen. My truck was left with my children’s two car seats and my work badge on the driver seat. I was in shock of it all as the campus security does not actively monitor the garage via camera surveillance nor physical patrolling. This is not a secure location. I know that crime can happen anywhere in the world, but being as that another couple’s vehicle was completely stolen from Hilton’s parking site on the exact same night tells me that this is a hot spot. I can only wonder if my truck was spared because the gas light was on after our ten hour drive to Omaha. The security on-site responded to the matter promptly and the staff seemed to be genuinely concerned, but Kleenex won’t compensate my loss. This robbery ruined my weekend as my wardrobe and my husband’s business wallet was stolen. The security needs to be enhanced as these crimes were not only related but also calculated. I would not recommend this hotel solely because of the lack of security in this location. Safety is my top priority for me and my family, so I can’t rest anywhere with the security of my family in jeopardy. I called the police, filed a report, and checked out immediately. I would like to add that the hotel began the process of my refund upon checkout. ***********Two week update since the manager’s response: Are you sure you’re working with authorities because you nor “authorities” have reached out to communicate on what you say is an ongoing investigation. I have not had the experience of any effort from the police since I filed this report. Our calls, messages, and voicemails have been ignored by you and the point of contact from the Omaha PD. I do not have any confidence nor assurance that justice will be served. Also, you mentioned Omaha ranks as the Nation's best tier of most populated cities with the lowest, violent crime rates, but remember you rebutted in your response by dismissing the theft as a non violent crime so I guess that doesn’t apply here. If you have such an accepted standard as an active 24-hour surveillance, then why did you all watch thieves wipe out an alarming vehicle on the premises? It is clear to me that just like the mind of a criminal looking for a hot spot, you all are taking advantage of the fact that we are many miles away. You lack empathy and a genuine concern about the security of this property, which is why the outcome is that it will happen again.