Holiday Inn Express Miami Airport Doral Area by IHG

First room I got smelled like smoke and strong mold, but I was able to switch rooms. Unfortunately I noticed that there was a small cockroach problem (mainly baby roaches, very few adult ones). I asked to change rooms again but it was 11pm and sold out with no other rooms, so I had no choice but to stay there. For the next 2 nights, management offered to change my room, but when I saw the new room, I realized they downgraded me without the courtesy of telling me. The managers refused to give me some sort of credit or compensation for at least the first night. For the next 2 nights they said the only solution was a downgrade to a much smaller room with fewer ameneties and no compensation for the trouble. The supervisor Emily told me that if roaches were such an issue, I should download the IHG app and report it there. I downloaded the app but you can only communicate with the specific hotel management where you booked, so I was back at square one. The adult roaches moved very fast so it was difficult to get pictures. There were more baby roaches crawling on the walls and shower curtain and door frames. The breakfast was very good but they use Styrofoam plates which aren't very eco-friendly, so I hope they will use paper plates soon. The location of the hotel was awesome, close to a pharmacy, some shopping, large grocery store, cinema, and also many restos! If you do not mind a few cockroaches, then this is a great option of a hotel with complimentary airport pickup and complimentary breakfast. The employees like the shuttle driver, breakfast employees, cleaning staff, front desk employees are all very hardworking and sweet, my issue was specifically with management that was making it sound like the cockroaches were not an issue at all, but rather, but I was the issue.

We spent several days here and had a good experience. The room was small but very clean and well appointed. Staff was great and friendly. Airport shuttle was reliable and ran from early morning until late at night. The location is great. We chose this hotel because it was near the airport and had free parking and free breakfast and coffee. We would stay again for sure.