Holiday Inn Manhattan 6th Ave - Chelsea by IHG

The location was great and the rooms were clean just a little bit small. On our first night in the hotel, the water stopped working in our room completely. There was no running water in the sink, toilet, and shower. We tried to call the front desk but the phone did not work. Prior to this, we asked for towels about 2 times and did not receive any. I went downstairs to talk to the front desk and was told that someone was gonna check on us. I asked for towels again for the third time and didn’t get any.The maintenance worker came and let us know what the situation was. We went to bed that night without being able to use the toilet, was our faces or our hands. We were prepared to relocate to another hotel in the morning if the water was not back on. Around 5 am, the water began running again but it was brown. We let it run hoping it would clear up and it slowly started getting more pale but not quite clear. I decided to ask for towels a 4th time around and bumped into the maintenance man. He was great and told me that the water should clear up soon. We were glad to hear this news because we were beginning to use the water that hadn’t cleared up all the way to wash our faces and take showers. The water began working but we couldn’t reach management since the issue occurred. It seemed that every method we tried to get in contact with management lead to them avoiding us. A member of my party was pregnant and this was very unsafe for her as well as the rest of us. We do not blame the hotel for the water running out but this was poorly handled. It seemed as though the only helpful person at the hotel was the maintenance man. We were getting the runaround and this is completely upsetting. We were also told that we couldn’t get our deposit back because of a so called “mess” that we left in the room. We made sure to discard of any trash and not leaving anything on the floor so this is an absurd accusation.