Home2 Suites by Hilton Durham Chapel Hill

During my stay water started pouring from the light above the shower while the person above was showering. I called down about it and since maintenance wasn’t there the front desk woman brought up a towel to muffle the drip overnight. The hotel was full so they couldn’t move me. The next morning the guy working the front desk, who was watching his phone and not at all paying attention, told me I needed to remove the door sign so maintenance could go in. I told him I don’t want housekeeping to go in, and he said “oh no they won’t. Housekeeping is only by request.” Came back that night. Room spotless because housekeeping HAD come in. Now, I don’t mind that they cleaned the room except that I had left the sink full of dishes I intended to clean and hadn’t left a tip as I always do when they clean. So not only did they have more work, they didn’t get tipped. AND the guy at the front desk was wrong. Oh, AND maintenance had NOT come. So there’s that too. The room was clean except for the super grimy and stained couch which I covered with extra sheets I requested when I checked in. The lobby smells musty too. The staff is spotty. Some are very nice and friendly. Some are more interested in talking on the phone or watching videos. Overall it was a mediocre stay. And if they put you in 210, check the light above the shower for a huge leak before accepting the room. I didn’t feel it was safe to shower in there. Electricity and water don’t mix.

The people and location were excellent. The rooms and facility are passable. The lobby area (where the breakfast also is) is very small. However there is a very nice sitting area in front of the hotel. Clean and comfortable but a basic hotel by Hilton standards.